Tanicia Janae
Remote Customer Service Professional
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About
Dependable and customer-focused remote customer service professional with experience in collections, payment processing, customer account support, HIPAA-compliant environments, and high-volume call centers. Seeking a remote Customer Service, Patient Access, Scheduling, or Administrative Support role.
Experience
Customer Service Representative / Collections Specialist - TSI (Transworld Systems Inc.) - Remote
(2025-06)
- Handle high-volume inbound/outbound calls.
- Verify customer identity and sensitive information.
- Process payments and payment arrangements.
- Explain balances, resolve account concerns, and educate customers on available options.
- Document customer interactions accurately in CRM systems.
- Meet quality, compliance, and productivity goals while providing excellent customer service.
Customer Service Representative - TurboTax / Concentrix - Remote
(2025-01 - 2025-04)
- Assisted customers with login, navigation, account support, and troubleshooting.
- Used multiple systems while maintaining accuracy and professionalism.
Lead Teacher - Family Promise of Hall County
(2022-03)
- Led classroom activities, supported student development, and maintained a safe learning environment.
Hospital Transporter
- Safely transported patients and followed HIPAA and safety procedures.
Cashier - Ingles
(2019-03 - 2020-12)
Customer Service Representative - Belk
(2018-05 - 2019-11)
Education
High School Diploma - Lanier Career Academy
