Taquayla Cartledge

Compassionate and detail-oriented Patient Service Representative with experience in emergency department and radiology settings. Skilled in patient registration, insurance verification, appointment scheduling, and electronic health record (EHR) management. Known for providing excellent patient service, maintaining strict confidentiality, and supporting efficient workflow in fast-paced hospital environments.

Patient Access Representative – Radiology at MedStar Health (2025-11 – Present)

• Register patients for radiology services including MRI, CT, ultrasound, and X-ray procedures.
• Verify insurance eligibility and ensure required authorizations are obtained prior to imaging.
• Schedule radiology appointments and confirm accurate physician orders and documentation.
• Coordinate with technologists and providers to maintain efficient patient flow.
• Maintain accurate patient records while ensuring HIPAA compliance.

Admissions Representative – Emergency Department at Sibley Memorial Hospital (2024-07 – 2025-11)

• Registered incoming emergency department patients and verified insurance coverage.
• Collected patient demographics and ensured accurate documentation in EHR systems.
• Coordinated with clinical staff to support patient flow and minimize wait times.
• Handled confidential patient information in strict compliance with HIPAA regulations.

Patient Service Representative at Children's National Hospital (2023-12 – 2024-07)

• Managed patient check-ins, appointment scheduling, and front desk operations.
• Verified insurance eligibility and processed referrals for specialty care.
• Maintained and updated electronic health records with high accuracy.
• Addressed patient concerns and ensured a positive patient experience.

Fraud Account Specialist at Capital One (2022-09 – 2023-12)

• Investigated suspicious account activity and resolved fraud-related concerns.
• Collaborated with internal teams to implement fraud prevention measures.
• Documented case activity while maintaining compliance with banking regulations.

Call Center Representative (Remote) at TDB Communications (2019-04 – 2022-09)

• Managed high-volume inbound and outbound calls assisting customers with claims and inquiries.
• Documented call interactions and maintained service quality standards.
• Provided accurate information while meeting performance and compliance metrics.