Tara King

Detail-oriented and results-driven General Manager and Executive Housekeeper with over 17 years of dedicated experience in the hospitality industry. Proven track record specializing in hotel operations, large-scale team leadership, strategic budgeting, and forecasting. Adept at driving operational efficiency, maintaining meticulous cleanliness standards, and dramatically enhancing guest satisfaction metrics.

Strong communicators and mentor committed to fostering positive work environments, optimizing labor costs, and ensuring strict regulatory compliance.

Executive Housekeeper Manager at Hampton by Hilton (2024-05 – Present)

• Oversee daily operations and manage housekeeping staff to ensure flawless cleanliness and organization throughout the property.
• Designed and implemented updated cleaning procedures and rigorous training programs, yielding elevated performance and improved customer satisfaction scores.
• Manage departmental budgets, successfully identifying cost-saving opportunities without compromising brand standards or service quality.

General Manager at Hampton by Hilton (2016-10 – 2022-05)

• Comprehensive Property Leadership: Assumed full accountability for all hotel operations, seamlessly directing the front desk, housekeeping, food and beverage, sales and marketing, and maintenance departments.
• Capital Improvements: Spearheaded a major guest room renovation project, successfully completing it ahead of schedule and within budget through meticulous project management.
• Financial Management & Forecasting: Directed the annual budgeting process, analyzed real-time financial and P&L reports, and implemented technology solutions (including online booking systems and property management software) to identify cost-reduction opportunities and streamline workflows.
• Talent Acquisition & Development: Partnered with HR to design recruitment strategies (job postings, sourcing, interviewing) for key management and hourly positions; built high staff morale and reduced turnover through structured performance evaluations, training programs, and regular team meetings.
• Reputation & Relationship Management: Monitored online reputation platforms to proactively address guest feedback, developed targeted customer loyalty programs to boost repeat business, and negotiated highly favorable vendor contracts for hotel supplies and services.
• Risk & Compliance Management: Led property-wide crisis management efforts during emergencies to ensure guest safety; conducted routine facility inspections to enforce strict compliance with local health codes, corporate SOPs, and safety regulations.

Executive Housekeeper at Hampton by Hilton (2023-09 – 2024-05)

• Directed daily housekeeping staff operations, room inspections, and public area quality control.
• Cultivated strategic relationships with vendors and suppliers to negotiate favorable pricing terms on capital equipment and cleaning supplies.

Housekeeper / Room Mentor at Hampton by Hilton (2022-05 – 2023-10)

• Maintained an average room turnover time 25% faster than the company standard through highly efficient work methods.
• Trained and mentored incoming housekeeping staff members on best-practice cleaning techniques and guest interaction etiquette.

Operations Manager at Hampton by Hilton (2015-05 – 2016-10)

• Assisted the General Manager with accounts payable/receivable functions, daily/monthly cash handling procedures, and secure bank deposits.
• Instituted comprehensive safety training programs that resulted in zero workplace accidents over a two-year period.
• Developed optimized labor schedules based on projected seasonal demand to control overhead.

Executive Housekeeping Manager at Hampton by Hilton (2011-05 – 2015-05)

• Managed departmental hiring, training initiatives, and daily workflow oversight for the housekeeping team.

Housekeeping Staff at Hampton by Hilton (2008-10 – 2011-05)

• Executed deep-cleaning tasks, room preparation, and guest supply replenishment meeting high hospitality standards.

Associate in science (AS) in Psychology – University of Phoenix (Online Campus)

High School Diploma / GED