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Tasha James

Tasha James

Record Technician

Talent
Port Charlotte, FLMember since September 3, 2026
Customer serviceEffective communication
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Customer serviceEffective communication

About

Responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes.

Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.

Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgement. Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline.

Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received. Assign cases to CPI or CPI Supervisor.

Experience

Record Technician - Dept of Children & Families - Wildwood, FL

(2024-02)

Responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes.

Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.

Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgement. Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline.

Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure

  • Package investigation information
  • Conduct diligent searches
  • Archives case files
  • Maintain rotation and case logs
  • Knowledge of the principles and techniques of effective communication
  • Knowledge of the methods for organizing and presenting data
  • Ability to conduct meetings and to make presentations
  • Ability to collect, record and analyze data relating to records or operational procedures
  • Ability to utilize problem-solving techniques
  • Ability to prepare reports
  • Ability to make decisions in a timely manner, regulations, policies and procedures
  • Ability to plan, organize and coordinate work assignments
  • Ability to communicate effectively

Family Support Worker - Dept of Children & Families - Ocala, FL

(2022-02 - 2024-02)

Monitor Microsoft Outlook Calendar for scheduled transports, supervise children during visits and placements, interact with children to build a relationship, maintain accurate documentation of mileage log, assemble drug screens kits, oversee assigned state vehicle – maintenance, gas, car washes, utilize Outlook to distribute communication to co-workers, assemble "Blue Books" and "On Call files", effectively communicate with parents, utilize FSFN system needed

Certified Nursing Assistant - Southern Loving Care - Ocala, FL

(2017-08 - 2022-02)

  • Assist with adjusting patients
  • Collect medical supplies
  • Assist patients with ADL and hygiene
  • Documenting patients' food and liquid intake
  • Monitor patients' vitals
  • Answer telephone calls

Food Service - Marion County Juvenile Detention Center - Ocala, FL

(2016-10 - 2017-04)

  • Sanitize cooking and prep stations
  • Maintain an organized workstation
  • Cook nutritious meal
  • Deliver accurate food orders to customers
  • Customer service

Caregiver - Comfort Keepers - Ocala, FL

(2016-02 - 2016-10)

  • Create and monitor plans of care for customers
  • Assist with ADL
  • Build relationship with customers
  • Assist with providing hazardous-free living space
  • Monitor medication
  • Meal preparation for customers

School Bus Aid - Marion County School Board - Ocala, FL

(2014-10 - 2015-02)

  • Secure devices for safety restraints
  • Assist with loading and unloading passengers
  • Maintain student discipline
  • Supervise students in transit
  • Report any concerns with students to the driver or management staff
  • Knowledge of the evacuation procedure & able to execute during emergencies
  • Knowledge of transportation route
  • Assist the bus driver as needed

Caregiver - Nurse Core - Ocala, FL

(2012-02 - 2014-10)

  • Assist with creating meals for customers
  • Assist with housekeeping
  • Maintain weekly logs

Caregiver - Precious Angels - Arcadia, FL

(2010-01 - 2012-02)

  • Create and monitor plans of care for customers
  • Assist with ADL
  • Build relationship with customers
  • Assist with providing hazardous-free living space
  • Monitor medication
  • Meal preparation for customers

Education

High School Diploma - Desoto High School (1991-05)

Skills

Record Technician

Reviews

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