Taylor Holtz

Diligent problem-solver with over 10 years of experience working closely with clients to use SaaS to solve their problems and guide possibilities. As a consistent top-performer, specialties include creating tailored solutions for business goals, aligning both with a client's brand and scope.

Senior CX Specialist at ActiveCampaign (2021-01 – 2026-01)

Collaborated with the Director of CX to establish a new high-performing team providing premier customer service. Laid off due to removal of US CX team.

• Maintained 95%-100% of personal KPIs, including CSAT.
• Developed and led multiple cross-team projects.
• Nominated and participated in mentored leadership program.

Support Specialist at ActiveCampaign (2019-01 – 2021-01)

Consulted with 100+ new and established customers and partnered alongside Sales to create real-world marketing solutions tailored to specific business strategies. Identified additional products and services to maximize ROI for clients' businesses.

Tech Support Specialist at Card Concepts (2016-01 – 2018-01)

Communicated to customers on their level, explaining complex issues and solutions based on proprietary hardware and software services. Worked to strengthen relationships with long-term clients. Worked in step with Tier 3 escalation team on high priority issues and quality assurance. Collaborated with vendors to find best fits using a variety of our offered services.

Product Specialist at Apple, Inc. (2007-01 – 2008-01)

Information Technology – DePaul University (2005-01 – 2008-01)

Computer Science – Benedictine University (2002-01 – 2004-01)