Technical Analyst III, Officer - Bank of Oklahoma Financial - Tulsa, OK
(2024-01)
Serve as business and process owner for the enterprise Calero Telecom Expense Management implementation, driving deployment as the system of record for wireline, mobility, invoice, vendor, and telecom inventory data.
- Led the December 2025 Calero go-live and helped establish a multi-tier invoice approval workflow that improved payment visibility, strengthened invoice governance, and gave leadership better insight into telecom spend and approval status.
- Manage enterprise telecom vendor relationships, carrier onboarding, contract governance, billing workflows, service delivery, and escalation paths across major telecom providers.
- Negotiated zero-cost AT&T and Lumen ticketing and maintenance API integrations and coordinated with ServiceNow, CDW, internal technology teams, and carriers to advance provisioning and maintenance workflow automation.
- Built and deployed a Power Apps and SharePoint Digital Visitor Check-In solution across BTC, ROC, and MDC datacenters, replacing paper logs, improving physical security audit readiness, and resolving checkout conflicts that caused recurring user-blocking issues.
- Developed and demonstrated AI agents in Microsoft Copilot as part of the I&O AI Working Group and Digital Champions program, applying Copilot Studio and Power Platform knowledge to IT Operations automation opportunities.
- Collaborate with AP IT, Oracle Financials, ServiceNow, CMDB, CRES, HR, Transmission Services, IAM, Digital Workplace, and telecom vendors to improve invoice processing, inventory accuracy, service delivery, and governance workflows.
Technical Analyst II - Bank of Oklahoma Financial - Tulsa, OK
(2022-01 - 2024-01)
- Managed enterprise telecommunications services including provisioning, MACD activity, vendor coordination, ServiceNow request workflows, service order support, and issue resolution.
- Maintained telecom, network, and mobility inventory data to support billing accuracy, audit readiness, operational reporting, and service governance.
- Reviewed telecom invoices, researched billing discrepancies, supported payment validation, and contributed to cost-saving and invoice governance initiatives.
- Collaborated with Digital Workplace and IAM teams to support Microsoft 365 governance, security, automation, and data loss prevention standards.
Analyst – Revenue Assurance, Billing Solutions, Financial Operations - Verizon Communications
(2017-01 - 2022-01)
- Conducted contract, billing, wireline, and wireless service audits to identify discrepancies, validate charges, and support financial accuracy.
- Performed complex payment analysis, variance research, billing reconciliation, and telecommunications data analysis using SQL-based reporting and financial operations data.
- Supported SOX-aligned audit activities and external review processes, including Ernst & Young audit work, while partnering with billing, finance, operations, and audit teams to resolve discrepancies and improve revenue assurance processes.
