Vanna Chan

Dependable technical maintenance and operations professional with progressive experience supporting automated equipment, warehouse operations, and technology in a 24/7/365 fulfillment environment. Hands-on experience diagnosing conveyor motors, sensors, scanners, automated line equipment, and workflow disruptions, with additional experience in preventive maintenance, equipment installations, material-handling equipment, safety procedures, employee training, and technical troubleshooting. Strong work ethic, practical problem-solving skills, and ability to learn new equipment, systems, and procedures.

IT Operations Analyst III - Vitacost (Kroger - IHerb) - Lexington, NC

(2021-11 - 2026-07)

• Provided frontline technical support in a 24/7/365 fulfillment center, troubleshooting PCs, laptops, tablets, RF scanners, printers, peripherals, connectivity, login, and workflow issues.
• Performed PC/laptop imaging, deployment, configuration, and hardware support; configured RF devices, wireless profiles, firmware, and Zebra/Windows printers.
• Installed and supported networked scanners, labelers, kiosks, scales, and dimensioners and supported WMS/OMS workflows across production, receiving, shipping, and warehouse operations.
• Documented incidents, recurring issues, troubleshooting steps, and root-cause findings; created and updated SOPs and troubleshooting guides.

Facilities Technician - Vitacost (Kroger Division) - Lexington, NC

(2019-11 - 2021-11)

• Provided mechanical and technical support for conveyor systems and automation equipment in a high-volume fulfillment environment.
• Diagnosed and repaired conveyor motors, sensors, scanners, and automated line equipment; responded to equipment failures impacting workflow and throughput.
• Assisted with preventive maintenance and equipment installations and partnered with Maintenance and Engineering teams on root-cause troubleshooting.
• Worked across technical and operational teams to restore equipment function and minimize disruption to production workflows.

Operations Team Lead - Vitacost (Kroger Division) - Lexington, NC

(2014-04 - 2019-11)

• Led daily inbound and outbound warehouse operations while supporting productivity, safety, service-level, and workflow goals.
• Coached employees on performance, safety, procedures, and workflow expectations; updated SOPs and created step-by-step training materials.
• Served on the Safety Steering Committee and Culture Council and served as a certified forklift trainer for multiple equipment types.
• Completed the Supervisor-in-Training program and advanced to Operations Supervisor.

Warehouse Associate - Vitacost (Kroger Division) - Lexington, NC

(2012-11 - 2014-04)

• Performed system-directed warehouse work while exceeding production standards and supported picking, packing, shipping, receiving, and inventory tasks.
• Certified trainer in inbound and outbound functions; operated forklifts and other material-handling equipment.

Bachelor of Science - Computer Science and Engineering - Royal University of Phnom Penh (2005)