Taylor Roberts

Operations and customer service professional with 5+ years of experience supporting healthcare, retail, and high-volume service environments. Experienced in team leadership, staff training, scheduling, insurance verification, financial transactions, compliance, and daily operations.

OPERATIONS LEAD - Aspen Dental - Somersworth, NH

(2024-01 - 2026-08)

• Train and support front desk team members on office procedures, workflows, and software systems, resulting in improved onboarding efficiency.
• Coordinate patient scheduling, insurance verification, collections, and chart organization to support smooth daily operations for over 50 patients per day.
• Resolve patient concerns with professionalism while maintaining a high standard of customer service.
• Collaborate across front-desk and clinical functions to support team coverage and efficient patient flow.
• Use insurance and dental knowledge to answer questions, support treatment coordination, and assist with account follow-up.

KEY HOLDER - LOFT

(2021-04 - 2022-08)

• Supported daily store operations and helped ensure a positive customer experience.
• Assisted with opening and closing procedures, cash handling, and maintaining store standards.
• Provided guidance and support to associates while helping the team meet sales and service goals.
• Handled customer questions and concerns professionally and helped maintain an organized sales floor.
• Supported inventory, merchandising, and day-to-day retail operations.

SHIFT LEADER - Dunkin - New Hampshire

(2018-10 - 2023-12)

• Supervised and trained a team of approximately 10 employees in daily service and operational procedures.
• Supported daily operations, inventory control, cash handling, and deposit preparation.
• Handled customer concerns and helped maintain strong service and sales performance.
• Assumed managerial responsibilities when management was unavailable.
• Helped maintain an organized, fast-paced environment while supporting team productivity and customer satisfaction.

HIGH SCHOOL DIPLOMA - Nute High School (2020-05)