Taylor Roman

Customer service and operations professional with experience in client support, sales, appointment scheduling, CRM/data systems, quality control, and media.

Background in journalism and photography with a strong work ethic, customer-focused communication style, and experience working across fast-paced environments.

Client Services Specialist at Pike Engineering (2025-06 – Present)

• Manage customer and project information using QuickBase, Salesforce, and SAP.
• Use GIS software and Google Earth to determine whether projects fall within Xcel Energy territory.
• Perform quality checks on SAP work orders before applications move to Xcel Energy for construction.
• Support customers by phone and email regarding electric, gas, solar, and EV charger projects; coordinate with assigned designers.

Customer Service Representative at Dekor Lighting (2024-06 – 2025-06)

• Processed and fulfilled sales orders while assisting customers by phone and ZOHO chat.
• Managed approximately 100 warm and cold calls per week and processed Dekor and Amazon returns.

Business Development Representative at Camping World (2023-04 – 2024-06)

• Scheduled customers with a team of 12 salespeople and followed up on warm leads within 10 minutes.
• Completed approximately 100 outbound customer calls daily while handling inbound questions and enrolling customers in text communications.

Sales Consultant at Best Buy (2022-10 – 2023-04)

• Assisted customers with computer and home theater purchases and operated the register.
• Worked toward sales, warranty, and credit-card quotas and frequently received positive feedback for meeting sales goals.

Freelance Photographer at GradImages & Bloom School Pictures (2022-04 – 2022-07)

• Photographed college graduations, school portraits, and students in outdoor and school environments.
• Independently managed cameras, lighting, equipment setup, shooting locations, image tracking, and photo editing.

Customer Service & Media Employee at Jimmy Suds Car Wash (2021-02 – 2021-11)

• Assisted customers at the POS, resolved customer issues, maintained supplies, upsold car washes, and enrolled customers in the unlimited wash club.

Direct Care Professional at A Brighter Community (2020-07 – 2021-02)

• Provided professional support and care for adults with disabilities and assisted with individualized lessons, activities, and community outings.

Photojournalist at The News & Advance (2018-07 – 2020-06)

• Produced photography and written content for a daily newspaper serving five counties.
• Created front-page photography used for social media and customer retention; built relationships with community leaders and developed story leads.

Bachelor of Science in Journalism – Ball State University (2015-12)