Heather Gilreath

I’m the person who turns 'This is a disaster' into 'This is exactly what I needed.' With a background in high-volume customer support, I specialize in de-escalating complex situations with a mix of empathy, speed, and a touch of wit. I don't just close tickets; I build brand loyalty one conversation at a time

I am a versatile customer professional with a diverse background spanning call center operations, claims adjusting, and account management. With years of hands-on experience in Salesforce, I specialize in streamlining workflows and maintaining high-level data integrity while managing complex client relationships. My entrepreneurial experience running a personal e-commerce store has sharpened my ability to think like a business owner, ensuring that every customer interaction drives both satisfaction and growth.

I am passionate about bridging the gap between technical systems and human-centric solutions

I hold a Bachelor of Science in Business Administration with a minor in Marketing from Belhaven University, which provided me with a strong foundation in business strategy and consumer behavior. Additionally, I earned my Texas All-lines Adjuster Certification, to become an Independent Adjuster, from the Mile High Adjuster Academy, equipping me with specialized technical knowledge in insurance claims and regulatory compliance.