Sales Specialist: Branch Manager
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Elected employee of the year 2020 out of 3,000+ employees
Moved to management position at a rapid pace due to performance while under pressure.
Ambitious, Confident, and Always growing in my career.
Responsible for the daily activities of an assigned bank branch including, but not limited to sales production, teller and new account opening operations, staff development and customer service
Accountable for the new account production and branch targets by ensuring branch employee participation
Plan, implement, and maintain ongoing aggressive, sound program of business development to meet objectives
Participate in community associations and events for Bank promotion
Familiar with all teller and new account opening responsibilities, monitor, and provide assistance and instructions to employees as needed or required
Assist tellers in locating cash discrepancies and informing the proper personnel
Handle special or escalated customer concerns
Provide bank services to a diverse customer base, including a large Spanish speaking population
Accountable for career development of staff including support, guidance, direction and training
Maintain communication between branch/center and upper management
Responsible for timely monthly reports
Ensure branch compliance with all operational procedures and abide by applicable banking regulations
Bachelors Degree in Sociology and criminology and a Minor in pre-law
