Taylor Toledo

Elected employee of the year 2020 out of 3,000+ employees

Moved to management position at a rapid pace due to performance while under pressure.

Ambitious, Confident, and Always growing in my career.

Responsible for the daily activities of an assigned bank branch including, but not limited to sales production, teller and new account opening operations, staff development and customer service

Accountable for the new account production and branch targets by ensuring branch employee participation

Plan, implement, and maintain ongoing aggressive, sound program of business development to meet objectives

Participate in community associations and events for Bank promotion

Familiar with all teller and new account opening responsibilities, monitor, and provide assistance and instructions to employees as needed or required

Assist tellers in locating cash discrepancies and informing the proper personnel

Handle special or escalated customer concerns

Provide bank services to a diverse customer base, including a large Spanish speaking population

Accountable for career development of staff including support, guidance, direction and training

Maintain communication between branch/center and upper management

Responsible for timely monthly reports

Ensure branch compliance with all operational procedures and abide by applicable banking regulations

Bachelors Degree in Sociology and criminology and a Minor in pre-law