Tee Donaldson

Dedicated and compassionate healthcare professional with 10+ years of experience in healthcare, mental health, and customer service, committed to providing exceptional patient care and creating meaningful connections with those I serve. Certified as a Nursing Assistant, Medication Aide, and Clinical Medical Assistant, I am passionate about improving the quality of care and ensuring every patient feels valued, respected, and treated as more than just a number. I thrive in environments that prioritize compassion, teamwork, and patient-centered care, and I am seeking an opportunity with a company that feels like family, values my time and dedication, and offers continued growth and professional development.

Customer Service Representative at MTM Health (2026-08 – Present)

• Manage high volume calls between 60-90 calls daily from medicare and medicaid and fee for service beneficiaries to verify health plan eligibility and process medical transportation requests.
• Manage specialized transit solutions for beneficiaries needing amulatory sedan, wheel chair accessible vehicles, rideshares, stretchers/ambulance and public transit.
• Front line liasion between patients, medical facilities, and transportation vendors to resolve missed rides, late pickups and urgent same day requests.
• Educate members about gas mileage reimbursement program, validate trip logs against medical facilities documentation and tracked payout statuses.
• Maintain strict performance of HIPPA while being sensitive to members medical conditions and accessibility barriers.
• Document, log, and resolve complaints/grievances.

Certified Medication Aide at Linn County mental health access center (2022-06 – 2025-08)

Working at the Linn county mental health access center as a medication aide/ crisis service specialist, my duties were to manage high stress scenarios with clients, providing immediate problem solving, empathy and crisis resolution strategies.

• Distribute medication in a safe and timely manner while following regulatory documentation standards.
• Help our clients with resources from things such as housing resources, food pantries, clothing, and psychiatric resources.
• Occasionally transport client to appointments.

CNA - Certified Nursing Assistant, Medication Aide at Methwick (2015-04 – 2023-07)

As a CNA my duties were to assist residents providing high quality care with activities of daily living such as dressing, bathing, toileting and feeding.

• Administer medication to residents in a safe in timely manner while maintaining dignity and pairent comfort.
• Assist residents in participating in regular social activities within the retirement community or elsewhere.
• Assist residents with daily range of motion and cognitive exercises. Report any changes in behavior or health to the charge nurse. Ensure safety around facility making clear of any dangers or hazards.

CNA - Certified Nursing Assistant at Heritage Nursing and Rehabilitation Center (2015-01 – 2015-04)

• Delivered high-quality daily care to resident's while emphasizing dignity and patient comfort.
• Observed, audited, and systematically reported real-time behavioral and physical health metrics directly to charge nurses.
• Spearheaded proactive facility safety checks to isolate and eliminate hazards, maintaining complete operational compliance.

Cashier/Customer Service at Gordmans (2013-07 – 2014-12)

• Maintained strict drawer accuracy while processing retail transactions via Point of Sale (POS) computers.
• Balanced rapid inventory restocking cycles while answering on-floor customer questions with a positive attitude.

Customer Service Representative at Uscellular Call center (2013-05 – 2014-10)

• Answer high volune inbound calls from customers, answer any questions they may have about service sales or promotions.
• Educate customers about their billing if inquiring. Troubleshooting customer devices when they were having technical difficulties.

Customer Service Representative at General Dynamics Information Technology (2012-09 – 2013-05)

• Answer high volume inbound calls from Medicare beneficiaries.
• Answer questions about their healthcare coverage.
• During open enrollment periods get beneficiaries signed up for new coverage plans that met their needs more proficiently when inquiring.
• Educated beneficiaries on billing, and submitting claims.

Certified clinical medical assistant in Vocational training – Access Training (2025-12 – 2026-04)

Certified Nursing Assistant in Continuing education – Kirkwood Community College (2013-10 – 2014-01)

General in High school or equivalent – Percy L. Julian (2006-09 – 2010-06)