Teliah Parker

I have several years of experience providing customer service in healthcare, childcare and fast-paced environments. I enjoy helping people, solving problems, and making sure things get done correctly the first time. I have experience scheduling appointments, working with electronic medical records, aiding patients with insurance and medication questions, completing prior authorization paperwork, and communicating with healthcare providers.

Healthcare Operations Customer Expert I at Teleperformance (2025-04 – Present)

• Assist patients and healthcare providers with prior authorizations and insurance paperwork.
• Help patients understand what forms and documents are needed for their medications
• Troubleshoot issues that may delay medication approval and provide next steps.
• Explain turnaround times, insurance requirements, and available resources.
• Document every interaction accurately while working in multiple systems.
• Work with healthcare providers to help patients receive the medications they need.
• Consistently met productivity and quality expectations.
• Resolved complex patient issues with professionalism and empathy.

Healthcare Customer Service Representative at Carenet Healthcare (2024-10 – 2025-03)

• Scheduled, rescheduled, and cancelled patient appointments.
• Updated patient information using eClinicalWorks (eCW).
• Sent prescription refill requests, referral requests, and medication questions to providers.
• Helped patients over the phone by answering questions and finding solutions.
• Maintained accurate patient records while protecting confidential information.
• Provided friendly and professional customer service during every interaction.

Lead Teacher at KinderCare Learning Companies (2022-01 – 2024-10)

• Built strong relationships with children and their families through daily communication.
• Kept classroom records organized and up to date.
• Worked closely with my team to keep the classroom running smoothly.
• Managed daily schedules while balancing multiple responsibilities.
• Resolved concerns professionally and maintained a safe, welcoming environment.
• Stayed organized while working in a fast-paced setting.

Lead of Admissions at United Skates of America (2020-08 – 2022-01)

• Welcomed guests and provided friendly customer service.
• Answered phones and assisted customers with questions.
• Handled cash and card transactions accurately.
• Helped resolve customer concerns in a professional manner.
• Assisted with training new team members.
• Kept the front entrance organized and running efficiently.

– Rolesville High School (2018-08 – 2022-06)