Telisha Bruce

Healthcare Data Analyst and Business Intelligence professional with extensive experience in healthcare analytics, Epic reporting, SQL, Power BI, Tableau, SSRS, dashboard development, revenue cycle analytics, project management, and data governance. Proven ability to transform complex clinical, financial, and operational data into executive-level dashboards and actionable insights that improve performance, identify inefficiencies, and support strategic decision-making. Domain knowledge includes HEDIS and CMS Star Ratings, CPT, ICD-10, HCPCS, DRG, value-based care, HCC risk adjustment, claims and clinical data analysis, and oncology clinical pathways.

Data Analyst / Developer at Health Hospital (2024-12 – 2026-05)

• Designed executive dashboards and KPI scorecards using Epic Clarity, Caboodle, Tableau, and SSRS.
• Built SQL queries, stored procedures, and automated reporting processes.
• Partnered with executives and clinical leaders to deliver actionable reporting.
• Performed data validation, workflow optimization, and quality assurance.
• Supported financial, operational, oncology, and revenue cycle analytics initiatives.
• Applied CPT, ICD-10, HCPCS, DRG, and J-code concepts to claims, clinical, procedure, utilization, reimbursement, and oncology analytics.
• Supported oncology pathway analysis by connecting treatment regimens and EHR/claims data with utilization, episode-of-care costs, financial performance, and operational reporting.

Data Collection Analyst at Bright Health – Ascendion (2023-09 – 2024-12)

• Maintained professional telephone/email presence for broker outreach experience (automated this process using AI).
• Performed project management functions including work plan creation, Excel file maintenance, and automated reporting.
• Troubleshot and problem-solved clients' enrollment applications; conducted broker outreach in California to support Annual Readiness Planning for Open Enrollment.
• Led Accounting Project: executed targeted broker outreach to gather missing accounting records required for year-end 1099 generation.

Business Intelligence Consultant at Enhance Health (2019-02 – 2023-08)

• Led client data migration initiatives by transitioning outsourced reporting solutions from third-party vendors to internal platforms. Reconstructed vendor reports, developed scalable reporting solutions, and optimized data processes to reduce external dependencies, improve reporting efficiency, and lower operational costs.
• Redesigned reports to eliminate hard-coded provider and location logic, creating dynamic, automated reporting processes that accommodated organizational growth without requiring costly vendor modifications each time a provider or location was added.
• Conducted a comprehensive review of existing reports to identify hard-coded logic, inefficiencies, redundancies, and opportunities for automation and process improvement.
• Developed and automated internal reports and dashboards, improving reporting efficiency, scalability, data accuracy, and organizational control over reporting processes.
• Created reporting criteria for future clinical, financial, and operational performance based on standard KPI frameworks.
• Analyzed, reviewed, forecasted, and trended large datasets using Tableau, Power BI, SQL, and SSRS.
• Created financial, geographical, and clinical data analysis dashboards using Tableau.
• Created queries and designed stored procedures, tables, and views in Snowflake to generate comprehensive analytics.
• Managed Tableau project for healthcare clients to analyze patient data and identify operational areas for improvement.
• Served as business liaison between business units and development to organize BI systems within Microsoft Power BI.
• Managed IT projects from scope development through output generation; contributed to firm's data infrastructure, data warehouse development, and implementation of self-service technologies.
• Provided project management, documentation, consulting, analytical, and administrative services to elevate data quality.
• Collaborated closely with internal stakeholders to build reporting for analyzing workflow processes.

Clinical Decision Support Business Analyst at Florida International University College of Medicine (2015-06 – 2018-12)

• Developed and implemented complex reporting and analytical solutions across clinical, non-clinical, operational, and revenue cycle data to support strategic decision-making.
• Collaborated with clients, project consultants, business leaders, and key stakeholders to gather analytical requirements and deliver high-quality BI solutions while ensuring data accuracy and customer satisfaction.
• Performed unit testing and User Acceptance Testing (UAT) on reporting solutions, analyzing results, identifying discrepancies, and resolving issues prior to production deployment.
• Developed new code and enhanced, converted, and modified existing code to meet evolving business and technical requirements.
• Partnered with developers, Business Analysts, QA teams, and System Administrators to troubleshoot issues throughout the Software Development Lifecycle (SDLC).
• Led requirements-gathering activities for new reports and enhancements, translating business needs into clear functional and technical reporting specifications.
• Designed, developed, and maintained interactive Tableau dashboards to monitor KPIs and performance metrics while ensuring ongoing data accuracy, efficiency, and usability.
• Collaborated with university researchers on a published research project, contributing expertise in data analytics, Social Determinants of Health (SDOH), interoperability, and healthcare technology.

Business Analyst BI Sr. Lead / Project Manager at Simply Healthcare Plans, Inc. (2014-04 – 2015-06)

• Served as liaison between business units and IT by developing processes to automate data flow between AHCA, CMS, and internal units (Compliance, Operations, Enrollment, Member Services, Claims Provider Administration).
• Built test plans and delivered analysis and recommendations to enhance reporting quality and efficiency.
• Created SQL queries, views, and stored procedures for analysis and system troubleshooting.
• Gathered and documented functional requirements and specs from business units for delivery to the development team.
• Oversaw and audited reporting configurations for operational alignment.
• Conducted executive-level meetings with VPs, Directors, and workgroups to align management processes and system integration strategies.
• Troubleshot issues relating to the QNXT application, reporting systems, and associated business processes.
• Maintained help ticket system discipline, ensuring accurate logging, prioritization, and resolution.
• Maintained strict HIPAA compliance across vendor/client transactions, with deep technical knowledge of transaction codes (270/271, 267/277, 834, 835, and 837).

Business Intelligence Data Analyst at Simply Healthcare Plans, Inc. (2012-01 – 2014-04)

• Developed operational reports using SSRS and created stored procedures to extract, transform, and analyze data from QNXT source systems.
• Built and maintained databases integrating data from multiple sources to support interoperability and data accuracy across systems.
• Developed and maintained reporting services and ad hoc reports to monitor performance and support data-driven decision-making.
• Ensured smooth database operations by monitoring automated reports and external file transfers, resolving processing issues collaboratively.
• Analyzed and processed complex datasets to deliver actionable reports supporting key enterprise projects and initiatives.
• Automated manual Excel-based reports by integrating data into existing databases and developing interactive Tableau dashboards.
• Leveraged advanced BI visualizations in Tableau (dual axis, box plots, bullet graphs, treemaps, bubble charts, waterfall charts) to solve complex analytical challenges.

Quality Improvement Data Analyst at Preferred Health Partners (2007 – 2012)

• Planned data collection methods for targeted initiatives; edited and ran reports using Crystal Reports.
• Prepared data for processing and formatting by organizing information, auditing for inaccuracies, and weighting raw datasets.
• Collected and analyzed data to detect deficient controls, duplicated efforts, or non-compliance with regulations and policies.
• Prepared and verified monthly provider performance assessment reports to inform leadership on progress toward organizational goals.
• Electronically managed and tracked HEDIS/QARR data requests.