Concierge - A-Class Concierge LLC - Wilmington, DE
(2026-01 - 2026-05)
- Serve as the first point of contact for residents across multiple residential buildings, greeting visitors, managing sign-ins, and maintaining a professional front desk presence.
- Handle mail and package reception, logging deliveries, notifying residents, and ensuring accurate distribution throughout each shift.
- Conduct periodic perimeter walks to monitor building security and report any maintenance or safety concerns to management promptly.
Quality Assurance Analyst and Content Reviewer - Outlier - Remote, Philadelphia, PA
(2024-12 - 2025-12)
- Reviewed and assessed written and audio content for quality, accuracy, and consistency against established guidelines, providing detailed written feedback for each evaluation.
- Supported quality assurance efforts by tracking evaluation results in spreadsheets and dashboards and identifying recurring patterns to improve content standards.
- Contributed to process improvement by flagging edge cases, clarifying assessment criteria, and helping tighten review standards for consistency across the team.
Human Resources Manager - Chick-fil-A - Mantua, NJ
(2024-05 - 2024-11)
- Managed daily operations for a team of 15+ staff, coordinating schedules, documenting procedures, and reinforcing service standards in a high-volume environment.
- Monitored performance trends and identified workflow improvements that supported smoother shifts and more consistent service delivery.
- Trained new team members using clear verbal and written instructions, ensuring consistent interpretation of policies and expectations.
Community Operations and Communications Manager - Big Brother Naija S9 – Topher's Campaign - Remote, Philadelphia, PA
(2024-07 - 2024-10)
- Managed communications for 1,500+ community members across multiple platforms, maintaining consistency, clarity, and engagement throughout the campaign.
- Designed escalation paths and quality standards for sensitive issues, creating templates that kept responses professional and on brand.
- Partnered with internal and external teams to identify barriers to member satisfaction and recommend process improvements aligned with objectives.
Media Relations and Communications Manager - OI Resource Center of NJ - Sicklerville, NJ
(2023-12 - 2024-03)
- Developed and edited client-facing communications across email and digital channels, ensuring clarity, empathy, and alignment with organizational standards.
- Analyzed patterns in client questions and friction points, then recommended improvements to scripts and documentation to reduce repeat issues.
- Collaborated with senior management to align strategies with organizational objectives, ensuring consistent messaging and quality standards.
Digital Marketing Strategist - SBI Media Global - Lagos, Nigeria
(2023-02 - 2023-11)
- Developed targeted communication strategies that improved client engagement metrics by 20% through compelling messaging for diverse audiences.
- Managed end-to-end digital campaigns, monitoring performance and collaborating with creative teams on content strategies and ad copy.
- Conducted A/B testing on social media content and advertising copy to optimize messaging, audience targeting, and campaign effectiveness.
Sales and Client Communications Intern - Leadway Assurance Company Limited - Lagos, Nigeria
(2022-09 - 2022-12)
- Managed a portfolio of client accounts, explaining complex products in clear, simple language and guiding prospects through each step of the decision process.
- Increased sign-ups through targeted outreach and follow-up, using persuasive but transparent communication to build client trust.
- Prepared and updated customer documentation, ensuring accurate records of conversations, preferences, and selected services.
Media Buyer and Data Analyst Intern - SBI Media Global - Lagos, Nigeria
(2021-09 - 2021-11)
- Tracked and monitored campaign activities, ensuring compliance with service agreements and budgetary constraints across multiple accounts.
- Provided data-driven insights that increased campaign ROI by 10% and conducted audience segmentation analysis to inform strategy.
