Teniola Ismail

Dependable and detail-oriented professional with experience in customer service, front desk operations, quality assurance, and team coordination. Skilled at managing multiple responsibilities in fast-paced environments while maintaining a welcoming, professional presence. Strong communicator with a track record of resolving issues calmly, keeping operations running smoothly, and adapting quickly to new roles and workflows. Currently pursuing a Master of Science in Marketing at Drexel University.

Concierge - A-Class Concierge LLC - Wilmington, DE

(2026-01 - 2026-05)

• Serve as the first point of contact for residents across multiple residential buildings, greeting visitors, managing sign-ins, and maintaining a professional front desk presence.
• Handle mail and package reception, logging deliveries, notifying residents, and ensuring accurate distribution throughout each shift.
• Conduct periodic perimeter walks to monitor building security and report any maintenance or safety concerns to management promptly.

Quality Assurance Analyst and Content Reviewer - Outlier - Remote, Philadelphia, PA

(2024-12 - 2025-12)

• Reviewed and assessed written and audio content for quality, accuracy, and consistency against established guidelines, providing detailed written feedback for each evaluation.
• Supported quality assurance efforts by tracking evaluation results in spreadsheets and dashboards and identifying recurring patterns to improve content standards.
• Contributed to process improvement by flagging edge cases, clarifying assessment criteria, and helping tighten review standards for consistency across the team.

Human Resources Manager - Chick-fil-A - Mantua, NJ

(2024-05 - 2024-11)

• Managed daily operations for a team of 15+ staff, coordinating schedules, documenting procedures, and reinforcing service standards in a high-volume environment.
• Monitored performance trends and identified workflow improvements that supported smoother shifts and more consistent service delivery.
• Trained new team members using clear verbal and written instructions, ensuring consistent interpretation of policies and expectations.

Community Operations and Communications Manager - Big Brother Naija S9 – Topher's Campaign - Remote, Philadelphia, PA

(2024-07 - 2024-10)

• Managed communications for 1,500+ community members across multiple platforms, maintaining consistency, clarity, and engagement throughout the campaign.
• Designed escalation paths and quality standards for sensitive issues, creating templates that kept responses professional and on brand.
• Partnered with internal and external teams to identify barriers to member satisfaction and recommend process improvements aligned with objectives.

Media Relations and Communications Manager - OI Resource Center of NJ - Sicklerville, NJ

(2023-12 - 2024-03)

• Developed and edited client-facing communications across email and digital channels, ensuring clarity, empathy, and alignment with organizational standards.
• Analyzed patterns in client questions and friction points, then recommended improvements to scripts and documentation to reduce repeat issues.
• Collaborated with senior management to align strategies with organizational objectives, ensuring consistent messaging and quality standards.

Digital Marketing Strategist - SBI Media Global - Lagos, Nigeria

(2023-02 - 2023-11)

• Developed targeted communication strategies that improved client engagement metrics by 20% through compelling messaging for diverse audiences.
• Managed end-to-end digital campaigns, monitoring performance and collaborating with creative teams on content strategies and ad copy.
• Conducted A/B testing on social media content and advertising copy to optimize messaging, audience targeting, and campaign effectiveness.

Sales and Client Communications Intern - Leadway Assurance Company Limited - Lagos, Nigeria

(2022-09 - 2022-12)

• Managed a portfolio of client accounts, explaining complex products in clear, simple language and guiding prospects through each step of the decision process.
• Increased sign-ups through targeted outreach and follow-up, using persuasive but transparent communication to build client trust.
• Prepared and updated customer documentation, ensuring accurate records of conversations, preferences, and selected services.

Media Buyer and Data Analyst Intern - SBI Media Global - Lagos, Nigeria

(2021-09 - 2021-11)

• Tracked and monitored campaign activities, ensuring compliance with service agreements and budgetary constraints across multiple accounts.
• Provided data-driven insights that increased campaign ROI by 10% and conducted audience segmentation analysis to inform strategy.

Master of Science - Marketing - Drexel University (2027-06)

Bachelor of Science - Mass Communication - Mountain Top University (2022-12)