Teresa Leo

Sales and customer service professional with extensive entrepreneurial leadership and experience across call-center outreach, automotive sales and finance, collections, hospitality, and customer retention. Former co-owner/operator of a multi-location title pawn and used-car business, with hands-on responsibility for sales, customer relationships, daily operations, staff, and business growth. Skilled at building rapport quickly, handling objections, negotiating, solving problems, and moving customer conversations toward successful outcomes.

Seeking a 100% remote inside-sales, customer service, appointment-setting, collections, or call-center position.

Marketing / Call Center Representative - CRR - South Florida

(2025-12)

• Conduct high-volume outbound calls to timeshare owners, identify customer needs and interest, and connect qualified prospects with specialists.
• Build rapport quickly, ask targeted questions, address initial objections, and maintain customer engagement through the transfer process.
• Consistently perform among stronger producers and regularly appear on the office performance leaderboard.
• Work toward daily and weekly transfer goals in a metric-driven sales environment while maintaining accurate customer information and professional follow-up.

General Manager - Clean Eatz - Peachtree City, GA

(2023-02 - 2025)

• Managed daily customer service and café operations, staff performance, cash handling, inventory, food safety, and customer issue resolution.
• Strengthened customer relationships through attentive service, product knowledge, and consistent follow-through.

Bartender - Positano's - Peachtree City, GA

(2020-01 - 2022-12)

• Served more than 300 customers during high-volume shifts while maintaining speed, accuracy, and personalized service.
• Increased sales through menu knowledge, recommendations, upselling, and strong repeat-customer relationships.

Bartender / Server - Georgia Shrimp Company - Peachtree City, GA

(2018-03 - 2019-12)

• Delivered high-volume customer service and increased sales through product knowledge, recommendations, and relationship building.

Bartender / Server - Flat Creek Country Club - Peachtree City, GA

(2017-04 - 2018-12)

• Provided high-level service for weddings, corporate events, private functions, and club members.

Co-Owner / Operator - A1 Fast Cash Auto Sales - Atlanta, GA

(1994 - 2014)

• Co-owned and operated a title pawn and used-car business from 1994 to 2014, helping grow the operation to as many as three locations.
• Managed customer sales, title-pawn transactions, account servicing, negotiations, collections, and day-to-day business operations.
• Built long-term customer relationships, evaluated customer needs, structured transactions, resolved account issues, and negotiated payment solutions.
• Helped oversee employees, location operations, cash flow, inventory/vehicles, customer records, and overall business performance.

Bill Collections Representative - Mobile/Telecommunications Company

Earlier career experience includes mobile/telecommunications bill collections. Achieved #1 collector performance consecutively for two years during approximately four years in collections. This background strengthened skills in negotiation, account resolution, persistence, phone communication, and results-driven customer contact.