Terrilyn Smith

Dynamic administrative professional with a strong background in healthcare scheduling and customer service. Skilled in critical thinking, data entry, and deadline orientation, driving efficiency and accuracy in appointment management and interdepartmental communication.

Schedule Coordinator - Summit Spine & Joint Center - Lawrenceville, GA

(2022-03)

• Maintained accurate records of customer interactions using CRM systems for better tracking.
• Provided accurate information regarding healthcare services, insurance options, and appointment scheduling.
• Resolved customer inquiries through effective communication and problem solving skills.
• Collaborated with medical staff to align schedules with patient needs and resource availability.
• Streamlined communication between departments, fostering collaboration and reducing scheduling conflicts.
• Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
• Contributed to a positive work environment through effective communication and teamwork among administrative staff members.

Administrative Assistant - Piedmont Eastside Medical Center - Snellville, GA

(2018-01 - 2022-03)

• Managed scheduling for multiple healthcare professionals to optimize patient flow and resource allocation.
• Trained new staff on office procedures, fostering a cohesive team environment and improving onboarding efficiency.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Maintained inventory of office supplies and placed orders.

Administrative Receptionist - Hands At Heart Assisted Living - Lawrenceville, GA

(2016-01 - 2018-01)

• Managed front desk operations, ensuring efficient visitor check-in and communication flow.
• Coordinated appointment scheduling for residents and families, optimizing staff availability.
• Maintained accurate records of resident information, enhancing data integrity and accessibility.
• Trained new administrative staff on office procedures and software applications, fostering team efficiency.
• Resolved customer problems and complaints.

High School Diploma - Southeast High School

Associate of Science - Business Administration And Management - Gwinnett Technical College (2021-06)