Therese Pennington

Detail-oriented administrative and customer service professional with extensive experience in showroom operations, project coordination, interior design consulting, sales support, and client relationship management. Proven ability to manage multiple priorities, maintain accurate documentation, coordinate projects, and deliver exceptional customer service in fast-paced environments.

CSR/Sales Specialist at Belle's Lighting (2025-07 – Present)

• Managed showroom operations by assisting customers with lighting selections, providing product recommendations, and guiding purchasing decisions based on budget and project timelines.
• Processed customer orders, sales transactions, and customized lighting estimates using Salesforce and ERP systems while ensuring accuracy and timely fulfillment.
• Handled high-volume phone, email, and online inquiries, including customer support, stock availability checks, ETA requests, and sales inquiries through multiple channels and marketplace platforms.
• Resolved customer concerns related to existing fixtures by coordinating solutions, processing returns or replacements and ensuring customer satisfaction.
• Prepared daily sales reports and expense tracking reports, maintaining accurate records and supporting team communication.
• Organized and maintained showroom displays, updated pricing information, and ensured a professional and welcoming retail environment.

Showroom Coordinator II at Ferguson Enterprises (2022 – 2025)

• Managed showroom operations by greeting customers, vendors, and guests while providing exceptional customer service.
• Processed daily sales reports, monthly tracking reports, customer orders, credits, and returns with accuracy.
• Handled high-volume phone and email communications with customers and internal teams.
• Supported product training initiatives and maintained efficiency in a fast-paced environment.

Interior Designer at Freelance (2020 – 2022)

• Conducted in-home design consultations to assess client needs and project goals.
• Provided expertise in space planning, flooring, furnishings, custom design solutions, and décor selections.
• Prepared estimates, managed project costs, and coordinated contractor scheduling.
• Ensured projects were completed on time and to client satisfaction.

Project Coordinator at Chandler Signs (Contract through Ledgent Technology) (2016 – 2020)

• Created proposals, change orders, invoices, purchase orders, and production work orders.
• Coordinated estimates, subcontractor quotes, and project revisions.
• Verified project completion and ensured deadlines were met.
• Resolved project and installation issues efficiently while maintaining customer satisfaction.

Flooring & Window Sales Specialist at Lowe's Home Improvement (2012 – 2016)

• Assessed customer needs and recommended flooring and window treatment solutions.
• Prepared quotes and coordinated measurements and installations.
• Provided product expertise based on customer budgets and lifestyle needs.
• Delivered exceptional customer service while supporting sales objectives.

Bachelor Degree-B.S Interior Design