John Iversen

Strategic Infrastructure Leader with 15+ years of experience managing multi-petabyte storage environments for Banking, Federal, and Enterprise sectors using ITIL methodology. Expert in optimizing operational efficiency through automated monitoring, disaster recovery planning, and high-performance tuning. Proven track record of leading large-scale data migrations and managing mission-critical backups in high-security environments.

Senior Customer Success Engineer at Rubrik (2024-12 – 2025-12)

• Provided Tier 3 technical support for Federal and Top-Tier Enterprise accounts, resolving complex hardware/software issues in high-security and federal environments using multiple AI tools including Gemini, OpenAI, ChatGPT and others.

Storage Engineer, Vice President at Truist (2021-01 – 2024-11)

• Served as the NetApp Subject Matter Expert (SME), leading technical training for rotational staff and offshore managed services (Accenture).
• Provided training in change management as well as technical training on the gear.
• Architected and deployed EMC ViPR SRM and AIQUM/OCI monitoring solutions on VMware, utilizing APIs, SNMP, Webhooks to automate alerting for all NAS/SAN equipment on ServiceNow, including creating workflows, incident, problem and change management.
• Maintained Ansible environment and upgraded galaxy collectors and troubleshooting CI/CD pipelines.

Storage Engineer at BB&T (2012-01 – 2021-01)

• Served as the NetApp Subject Matter Expert (SME), Acted as Lead Engineer on Sev-1 technical bridges, resolving high-impact performance bottlenecks across Windows, UNIX, AIX, and Linux platforms.
• Managed a heterogeneous storage environment (NetApp/HDS/Cisco) supporting 24/7 critical banking applications.
• Led the bank's first 7-mode to Cluster-Mode migration, successfully moving 2PB of data with minimal downtime.
• Responsible for thousands of DR tests using snap mirror and SVM-DR, designing and documenting DR strategies.

Technical Systems Engineer III at NetApp (2008-03 – 2012-07)

• Delivered premium escalation support for NetApp's premium support customers, specializing in SQL recovery and performance analysis.
• Authored global Knowledge Base articles and established lab environments to train new hires on Snap Manager (SQL/Exchange) suites as well as DFM, Active IQ.

Help Desk Manager at AS&M (2005-04 – 2007-01)

• Managed Helpdesk for NASA NTTS program.
• Lead 4D and SQL DBA, QA and recovery.
• Managed relationships with NASA DBA's that used the products as well as managing the help desk staff.

Help Desk Lead at KSS (2002-04 – 2005-04)

• Led help desk support for the NASA NTTS program, serving as a 4D and SQL DBA with responsibility for QA, recovery, and Retrospect backup administration.
• Provided technical assistance and troubleshooting for NASA database systems supporting technology, contracts, and grants.
• Built and maintained replica test environments.

Diploma in Information Technology and Networking – ECPI (2000-01)