Thuy

Efficient and detail-oriented Concierge Medicine Coordinator with 12 years of experience in medical billing and patient coordination within the healthcare industry. Proven expertise in insurance verification, patient record management, and billing processes, ensuring seamless operations and high patient satisfaction—certified Medical Assistant with strong communication skills and a commitment to delivering exceptional patient care. Currently pursuing an Associate degree in Accounting, with a growing foundation in financial principles and extensive office and customer service experience.

Bilingual in English and Vietnamese, enhancing service delivery to diverse populations.

Concierge Medicine Coordinator/ Billing Assistant - Foxhall Internists, PC - Washington, DC

(2013-09 - 2025-08)

• Sent patient membership agreements, signed patients up, and explained how the concierge service works.
• Verified insurance details and resolved billing issues.
• Processed credit card and check payments.
• Sent out invoices and letters of reminder.
• Called patients for overdue payments.
• Recorded payments in the database.
• Generated insurance claim forms HICFA 1500.
• Posted charges in the Allscripts system.
• Submitted insurance claims to Medicare and BCBS electronically.
• Maintained the accuracy and confidentiality of patient records.
• Handled multiple phone inquiries.
• Prepared and sent statements to patients for their remaining balances and set up payment plans.
• Handled patient complaints to satisfy patient needs.
• Managed approximately 50 incoming calls, emails, scans, and faxes from patients.

Clinical Assistant - The Heart Group of Lancaster General Health - Lancaster, PA

(2012-02 - 2013-07)

• Called patients upon their arrival for vital signs
• Documented medical histories in Epic systems
• Obtained Review of Systems
• Performed EKGs
• Instructed patients how to use loop/non-loop event recorders
• Abstracted patients' charts
• Called patients for overdue labs

Medical Assistant - Foxhall Internists - Washington, DC

(2004-05 - 2011-09)

• Performed EKGs, venipuncture, and routine lab procedures (urinalysis, strep tests)
• Instructed patients how to collect stool kits
• Administered injections
• Performed pulmonary function tests
• Performed chest X-rays, developed the films
• Filed X-rays
• Assisted physicians with procedures: spinal tabs, bone marrow biopsies, and women's exams
• Prepared exam rooms
• Sterilized instruments
• Performed finger sticks, vision and hearing tests
• Ordered lab tests and answered incoming calls

Medical Assistant - Upper Cardozo Health Center - Washington, DC

(1996-09 - 2004-12)

• Checked in patients upon their arrival for vital signs
• Documented medical histories on progress notes with chief complaint
• Performed EKGs and routine lab procedures
• Performed ear lavage
• Performed PFT and treatment
• Administered injections and dispensed medication under supervision
• Sterilized instruments
• Prepared exam rooms and assisted physicians with procedures and well-woman exams
• Helped non-English-speaking patients with their referral appointments
• Recalled patients for abnormal lab results

Associate's degree - Accounting - Howard Community College (2026-05 - 2028-06)

Certificate - Medical Assistant - Keystone Technical Institute (1995-05 - 1996-05)

High school diploma - J P McCaskey High School (1990-09 - 1994-05)