Tia Fletcher

Dedicated customer service professional with 10 years’ experience across hospitality and retail, including supervising and training teams of up to 25 employees. Proven ability to resolve customer concerns, optimize workflows, and maintain high standards of cleanliness and organization. Skilled in POS systems, visitor management, and administrative support, consistently enhancing guest satisfaction in fast-paced environments.

Willing to relocate: Anywhere

Front Desk Agent/Night Auditor at Residence Inn by Marriott (2026-03 – 2026-11)

• Enhanced visitor experience by greeting, signing in, and directing visitors to appropriate personnel, ensuring efficient visitor management
• Improved communication flow by answering, screening, and forwarding incoming calls and handling emails promptly
• Optimized scheduling by managing calendars, booking appointments, and coordinating meetings for staff
• Maintained accurate office records by filing, photocopying, scanning, and providing comprehensive administrative support
• Ensured a professional environment by keeping the reception area clean and organized and managing office supplies
• Strengthened security by monitoring visitor access, issuing badges, and following safety procedures consistently

Customer Service Representative at Speedway (2025-02 – 2026-02)

• Delivered exceptional customer service by greeting customers warmly and addressing inquiries promptly, increasing customer satisfaction
• Processed cash, credit card, and electronic payments accurately using POS systems, reducing transaction errors
• Maintained balanced cash drawer and reconciled discrepancies efficiently, ensuring financial accuracy
• Trained new cashiers on transaction procedures and customer issue resolution, improving team performance
• Ensured checkout area cleanliness and restocked supplies to support smooth operations and reduce wait times

Seasonal Sales Associate at Bath & Body Works (2025-09 – 2025-11)

• Greeted and assisted customers while recommending products and new scents, driving sales and customer engagement
• Promoted sales, special offers, and loyalty programs, increasing customer participation and repeat business
• Restocked merchandise, received shipments, and maintained store displays to ensure product availability and visual appeal
• Processed purchases, returns, and payments using the POS system, ensuring transaction accuracy
• Supported online order fulfillment and in-store pickup operations, improving customer convenience

Lead Cashier/Customer Service Representative at Family Dollar (2022-08 – 2025-02)

• Processed diverse payment methods, including cash, checks, credit cards, and vouchers, ensuring accurate and efficient transactions
• Assisted customers by addressing inquiries, providing information on store policies, and guiding them to product locations, enhancing satisfaction
• Managed financial transactions by issuing receipts, handling refunds, and reconciling cash drawer balances with total sales, maintaining accuracy
• Assisted in the management of daily operations, ensuring smooth and efficient workflow throughout the store
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Server at Red Lobster (2022-09 – 2024-10)

• Delivered exceptional customer service by greeting guests, taking orders, and ensuring an enjoyable dining experience, increasing guest satisfaction
• Served food and beverages accurately and efficiently while maintaining Red Lobster’s standards for quality and hospitality
• Processed cash and credit card transactions using the POS system and handled guest requests promptly, reducing wait times
• Promoted menu items, specials, and beverages to enhance guest satisfaction and increase sales
• Collaborated with kitchen staff and team members to provide timely and accurate service, improving table turnover
• Maintained cleanliness and organization of dining areas while adhering to food safety and sanitation guidelines

Assistant Manager at Dollar Tree (2018-05 – 2022-08)

• Investigated and resolved customer complaints regarding food quality, service, and accommodations, ensuring high standards of customer satisfaction
• Managed inventory records and coordinated food and beverage deliveries, verifying product quality and quantity to maintain efficient operations
• Scheduled and assigned staff duties, established performance standards, and implemented improvements to enhance service, performance, and safety
• Processed customer service transactions, managed cash, registered POS, and completed bank deposit transfers to ensure financial accuracy

People Department Manager at McDonald's (2017-03 – 2022-08)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow across all shifts
• Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by 75%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

Cashier/Customer Service at 7-Eleven (2013-05 – 2017-03)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments to ensure financial integrity
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly to prevent losses
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues, improving onboarding efficiency
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

General Studies (High school diploma or GED) – Montgomery Senior High School (2010-07 – 2014-06)