Tia S. Jones

I am a very enthusiastic, efficient and initiative-taking professional with more than 5 years of experience in customer service. I genuinely enjoy helping others and I am known for the ability to build relationships with my customers resulting in 100% satisfaction. I have gained the knowledge of patience and understanding for my customers’ needs by using my effective communication skills.

New Patient Intake Coordinator - Texas Oncology

(2024-09)

• Coordinate a high-volume of Oncology /Hematology referrals.
• Compile all necessary records and pertinent information from the referring office and various facilities.
• Initiative-taking Patient outreach to schedule consultations appointments
• Manage patient expectations leading up to the consultation appointment, i.e., turnaround time, authorization process, order of care, etc.
• Aid patients with new patient registration paperwork.
• Verify insurance eligibility accurately and thoroughly.
• Consistently follow up on incomplete referrals that are missing records, authorizations, or other information.
• Manage a high volume of calls.
• Collaborate with referring medical providers to aid with urgent patient referrals.
• Interact with references to office providers and staff daily.

Patient Service Specialist II - Baylor Scott and White

(2022-03 - 2024-09)

• Aids patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries.
• Arranges follow-up visits and referral appointments.
• Register patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to proper waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Generates daily payment reports and verifies cash drawers against report.
• Provides correct patient, medical, financial or procedural information to patients or approved outside entities.
• Discusses financial arrangements with patients, as asked. Responds to routine escalated inquiries concerning services, hours of operation, etc.
• Ensures any patient complaints are managed appropriately. Aids with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
• Retrieves, transports, sorts and files medical records. Copies of medical records chart for patient transfers and referrals as asked.
• Aids in training, mentoring and aiding with junior staff as asked.

Patient Access Mammogram Scheduler - R1RCM

(2021-09 - 2022-03)

• Responsible for clerical and reception duties associated with patient scheduling and registration.
• Manages a large volume of incoming calls and navigate between multiple systems to schedule with various departments.
• Be the first point of contact with patients and ensure their needs are met.
• Will be working in a demanding environment where they will be expected to display strong customer service and communication skills to properly aid patients.
• The successful candidate will need to be highly organized and dedicated to customer service.
• First point of contact interacting with patients over the phone or in person.
• Manages a high volume of incoming calls.
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols.
• Responds to questions and concerns and directs them to the proper location or department.
• Provides on-going communication with clinical staff about real-time patient status.
• Collaborate with medical staff and their associates to perfect efficiency and effectiveness in scheduling.
• Multitasks between several different technology systems to complete functions.
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.
• Inform patients of possible co-pays and deductibles that need to be paid at the time of service.
• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.
• Communicate effectively with physicians and physician staff, ancillary departments, nursing units and patients.
• Performs all other duties and projects assigned.

High school diploma - Mesquite High School (2013-05)