Tierra Weston

Energetic, results-oriented Assistant Customer Service Manager with 4 plus years of expertence and who is an excellent problem-solver, recogntzed for Interpersonal skills and team butlding/leadership. Strengths include attention to detail, organizational skills, and ability to respond quickly and creatively in a fast-paced environment. Highly motivated, dedicated, resourceful with expertise in maintatning customer satisfaction while meeting company revenue standards.

Security Officer - Andy Frain Services

(2023-09 - 2024-11)

• Reduced shoplifting and loitering through vigilant presence near the entrance, cutting theft by 18%
• Interacted with 520+ customers every shift, greeting, directing, and assisting with merchandise
• Reviewed footage from 6 cameras with the security team after all incidents

Customer Service Manager - Publix

(2020-03 - 2024-10)

• Managing the department and store in the absence of the department and Store
• Managing all customer-related financial and accounting transactions, such as cash, check, and credit card deposits, vouchers, adjustments, and placing and recetving large changc orders, consistently maintaining above standard accuracy level.
• Hired and job class trained new assoctates to do their jobs correctly, sately, and efilciently.

Independence High School Diploma - Independence Highschool (2018-08 - 2019-05)