Dates: April 16, 2018 - April 30, 2023
Position: Human Resources Technology Specialist
Company: Towne Benefits
•Worked remotely for a brokerage, which provided insurance options, Human Resources Information Systems, and payroll solutions to its clients
- Organized, built, and maintained online benefit websites via benefit administration software such as bswift, Employee Navigator, PlanSource, and a proprietary software
- Presented software demonstrations to prospective clients
- Trained business owners and new employees on HRIS technology to ensure their success with navigation the system
- Built file feeds and data exchanges to send HRIS and employee enrollment data to carriers
- Collaborated with business owners (external), insurance brokers, and Client Service Managers (internal employees who were assigned to the client) to service clients
- Traveled nationally for trainings, partnerships, and conferences
- SPOC or Single Point of Contact for many clients
- Understood policies and guidelines for medical, dental, vision, disability, and other benefits as it relates to enrollments
Dates: May 01, 2017 - January 31, 2018
Position: Vended Print Manager for Anthem, Inc.
Company: Kelly Services, Inc.
- Worked for Anthem, Inc. as a temporary assignment
- Worked for a print production company temporarily via this temp agency
- Processed and supervised the digital storefront orders, vended print, and specialty item products of production companies
- Generated weekly and monthly reports for the cost savings analysis
- Generated growth and declination reports
- Managed Medicare and Medicaid consumer related projects
- Facilitated company and vendor meetings
- Travelled to inspect facilities and warehouses where company items were stored
- Quality Control of manufactured items
Dates: March 04, 2013 - November 30, 2016
Position: Cashiering Department Team Lead (Accounts Receivable Department), Loan Counselor I, Loan Counselor II, & Loan Counselor III
Company: LoanCare, a ServiceLink Company
- Worked for a mortgage servicing company
•Team Lead in Accounts Receivable
•Collected on past due mortgage accounts
•Solicited loss mitigation and foreclosure alternatives
•Set up repayment plans
- Spearheaded department and team meetings and projects
- Implemented, trained, and mentored teammates
- Processed payments, payoffs, and reversals
- Drove and supervised the production of teammates
- Educated borrowers on home saving options such as loss mitigation and repayment plans
- Collaborated Bankruptcy, Default, Escrow, Foreclosure, and Loss Mitigation departments for business, client, and consumer solutions
- Knowledge of the fluctuating guidelines of Fannie Mae (FNMA), the Federal Housing Administration (FHA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), Rural Development (RD), Veteran Affairs (VA), CFPB, and mortgage servicing
