Tiffany

Highly organized and dependable medical and dental administrative professional with 8+ years of experience supporting fast-paced clinical offices. Experienced in office management, treatment coordination, insurance verification, billing, and patient relations. Adept at managing high-volume workloads, working under pressure, and supporting both in-office and remote administrative operations.

Seeking an administrative, office manager, or HR-focused role where strong organizational and communication skills can contribute to operational excellence.

Dental Office Manager / Treatment Coordinator (2020-01 – Present)

• Manage daily front-office operations for a busy dental practice.
• Schedule and confirm appointments and handle high-volume inbound calls.
• Verify insurance eligibility and complete insurance follow-ups; submit, track, and process dental and orthodontic claims.
• Manage dental and orthodontic billing, payment posting, and collections.
• Present comprehensive treatment plans and conduct patient consultations.
• Assist the doctor during examinations, including taking medical histories; perform periodontal charting and clinical documentation.
• Order dental supplies, manage inventory, process payroll, and support office management functions.
• Use Dentrix for scheduling, billing, and records; perform remote administrative work as needed.

Dental Receptionist at County Dental (2017-01 – 2020-08)

• Checked patients in and out while providing excellent customer service; scheduled, confirmed, and coordinated appointments.
• Collected payments, processed insurance information, verified eligibility, and obtained pre-authorizations.
• Maintained dental records, charts, and documentation; supported billing and insurance submissions.
• Assisted patients in exam rooms, sterilized instruments, supported clinical workflow, and completed remote administrative work when required.

Medical Receptionist at Northern Westchester Internal Medicine (2015-02 – 2020-01)

• Managed front-desk operations, patient check-in/check-out, co-payment collection, and appointment scheduling.
• Answered high-volume phone calls professionally and verified insurance eligibility and pre-authorizations.
• Assisted patients in exam rooms as needed and managed billing tasks, patient charts, and remote administrative duties.

High School Diploma – Walter Panas High School (2010 – 2014)