Tim Galloway

Seventeen years Healthcare experience as an Sr.

Product

Manager / Project Manager / Consultant / Operations Manager in Health Insurance Behavioral Healthcare, Provider Networks, Payors Operations, and Hospital Operations. Thirteen years experience successfully managing a Projects and driving forward with new methodologies, evolving technology, while adjusting to new regulatory and compliance requirements. Repeatedly engaged by Leadership to demonstrate and execute Best Practices as a Project Manager / Program Manager / Consultant / Department Manager.

Proven ability to initiate problem / issue identification and drive collaborative solutioning and resolution. Proven ability to create & maintain Program effectiveness dashboards utilizing MS Office, Smartsheet, or Power BI. Proven ability to identify common ground goals and guide the team to resolution through discussion, negotiation, and sacrifice.

Primary Caregiver (2025-01 – 2025-09)

Career Break

Sr. Product Manager at Blue Cross Blue Shield (2024-08 – 2025-11)

• Drove the Network Access pillar of the Behavioral Health (BH) Strategy Team’s design, execution, and evolution of the enterprise-wide transformation of BH Healthcare for our Members within the Minnesota Service Area and Nationally.
• Developed and established repeatable processes and best practices for onboarding new BH Partners / Vendors into the Blue Cross Blue Shield MN Provider Network resulting in a 40% decrease in New Provider onboarding time.
• Successfully managed multiple New Provider onboardings through the Vetting, Contracting, Credentialing, SFTP, Legal & Compliance, multi-faceted Training Programs, and Marketing Strategies.
• Drove rapid integration and deployment to meet Senior Executive timelines and expectations, utilizing extensive soft people skills and negotiation to resolve constraint issues significantly quicker than organizational norms.
• Mentored Product Owner through the Product Led Model methodology and our Strategic Goals for 2025 & 2026.
• Defined and prioritized effort via Epics, User Stories, and Sprints while coordinating with other work streams.
• Developed the 2026 Strategy utilizing Data Analytics, Predictive Analytics, internal partner and vendor feedback, and Executive Level direction to evaluate growth opportunities and drive future Market leading results.
• Collaboratively established Program Effectiveness Dashboards, utilizing Power BI, illustrating efficacy and highlighting gaps directing targeted Strategic Action. Provided requirements and conducted user acceptance testing.
• Significantly improved the Member Experience / Journey by coordinating Landing Page and Single Sign-On efforts with Vendors as well as collaboratively created Marketing and Member awareness campaigns.
• Provided weekly Executive Level Status Updates illustrating wins, challenges, risks, and overall progress.
• Coordinated strategy refinement and evolution with Clinical Product Teams.

Engagement Manager (Project Manager) at Godlan Incorporated (2024-01 – 2024-08)

• Successfully managed multiple customer facing IT projects of varied strata in size and complexity.
• Collaborated with Customer Senior Leadership, SMEs, Project Managers, and end users to establish Resource availability, expectations and goals. Melded the Customer Team with the Godlan Team of Solution Architects, Developers, Programmers, and Business Consultants, resulting in a cohesive unit completing the Project on time and within budget.
• Monitored resource burn-rates, budget, and scope creep.
• Utilized the Change Management Process for Enhancement Requests, additional resource hours, or funding.

Manager of Project Management at Centene Corporation (2022-06 – 2023-11)

Promoted 6/2022 – 11/2023

• Successfully managed a team of PMs through the completion of multiple Executive Level / Strategic Healthcare projects.
• Collaboratively built and adapted the PMO by identifying the core OKRs (Objectives & Key Results) through ideation and adapted to the evolving needs of the business / customer. Through execution we utilized NPS (Net Promoter Score), Lessons Learned, experience-based analysis, and customer feedback to refine KPIs. We successfully expanded our scope, breadth, and capabilities as the organization matured.
• Collaborated with Senior Manager to integrate the PMO into the Process Improvement & Optimization Office by adapting to the Process Improvement model while maintaining core Project Management competencies.
• Provided input and support for funding the PMO through company expansion and reduction while aligning with Product line strategies
• Collaboratively created a robust On-Boarding Program, highly regarded by new hires and adopted by other managers.
• Maintained the Executive Level Behavioral Health Strategy Execution Governance (SEG) Committee Monthly Status Report.
• Maintained Project Portfolio Status and Project Roadmap Dashboards in a central repository.
• Led PMO Team in creating, vetting, and publishing a PMO Career Ladder, specifying skills, certifications, and tenure progression from Project Coordinator to Director of Project Management.
• Ensured high PM performance through training, mentoring, team building / inclusion, coaching, and delegation.
• Supported team with Risk & Stakeholder analysis while resolving or escalating issues appropriately and in a timely manner.

Project (Program) Manager III at Centene Corporation (2019-04 – 2022-06)

• Successfully managed multiple Executive / Strategic Healthcare projects and programs through the project life cycle.
• Selected by Senior Leadership to manage an Enterprise Transformation via a 3.5-year Behavioral Health Value Based Contracting (BH VBC) initiative through the Product Lifecycle with an emphasis on introduction and growth, while monitoring and supporting the 19 Health Plans and a specialized vendor.
• Established project goals and metrics with the Project Sponsor. Established baseline performance and illustrated our continued improvement throughout the project.
• Observed subtle Health Plan cues potentially jeopardizing Product roll-out. Collaboratively created a solution, ensuring Product transformation success.
• Monitored and reported on all phases of Product roll-out via executive summaries, status slides, and status meetings. Reporting methodology varied between the Health Plans, internal team, and Executive Leadership but always included Risks, Issues, challenges, opportunities, and successes.
• Collaborated with Product Owners to develop and implement modified strategies based upon lessons learned in previous implementations.
• Successfully completed projects involving New Market Implementations, HBR Initiatives, Provider Relations, Targeted Reporting Capabilities, Standardization & Optimization of existing programs, Process Structure creation, Legacy WellCare & Centene Integrations, MHN & Centene Integrations, and Value Based Contracting (VBC).
• Collaborated with Senior Leadership in defining requirements to convert the high-level Strategic Initiatives into tangible deliverables and supporting work packages providing insight into level of effort & resource requirements. This enabled Senior Leadership to make quantitative prioritization of the Strategic Initiatives.
• Successfully managed and completed Strategic & Non-Strategic projects sponsored by Executive Leadership / Health Plans, that enhanced or created programs to improve delivery of care to our Members.
• Monitored Vendor activities while communicating their capabilities and planning around their resource constraints.
• Created and instituted documents & processes to increase Stakeholder accountability and buy-in.
• Assisted the PMO Manager with establishing the PMO structure and governance with PM documents, a central repository, processes, and onboarding documents.
• Utilized MS Project, Visio, and Office (Corporate & Industry Standard PM Tools) to maintain project documentation, work plans, and track completion of deliverables.

Project / Program Manager at AP Americas (2017-06 – 2018-12)

• Simultaneously managed multiple customer facing projects ranging from $60K to $1M+ through the project life cycle.
• Created and maintained an MS Project program schedule and rolled it out to the department managers to visualize project load and schedules. Mentored the new Project Coordinator in Project Management disciplines.
• Created and instituted QA and Scope verification documents to increase project accuracy while eliminating scope creep.
• Collaboratively lead Engineering, Manufacturing, Logistics, and the Customer to efficiently deliver upon the SOW.
• Coordinated domestic and international business partnerships for sourcing materials and planned the delivery to the customer. Selected the best installation crew based upon skill set and availability. Built and maintained camaraderie amongst the various team members resulting in higher individual performance and project success.
• Managed the design, testing, integration, and deployment of a new product line. Collaboratively designed and sourced unique material required for the international aviation components and launched the new Product Line.

Transition (Program) Manager at INFOTREE SERVICES contracted to BECTON DICKINSON (2016-03 – 2017-03)

• Managed a $1M customer facing Healthcare Transition Program (6 work streams / 70 people) involving the geo-relocation of people, services, processes, and technology for customer facing departments.
• Led cross functional teams through the Medical Device T

Bachelors of Science - Business Administration

University of Wisconsin - Superior