Receptionist - NW Tire - Bismarck, ND
(2022-01 - 2024-03)
- Manage multi-line phone system, ensuring seamless communication
- Oversee mail distribution, optimizing daily operations
- Maintained accurate records
Front Desk / Receptionist - Edgewood - Bismarck
(2021-02 - 2024-12)
- Greet residents family & friends answer multiline phones, prepare profile documents for residents when leaving in ambulance
- Copy & file dr orders in residents EMR when returning from Dr appointment, make copies have residents family & friends sign in so we would know who residents left with & when returning
- Secure facility before clocking out for the night
Receptionist - Provera - Handan
(2020-03 - 2022-08)
- Managed front-desk operations, enhancing client satisfaction and creating a welcoming environment
- Sold meal tickets efficiently, maintaining accurate cash drawer records
- Improved client interactions, resulting in a more inviting atmosphere
- Handled transactions, ensuring accuracy and boosting customer trust
- Facilitated smooth front-desk service, contributing to positive client experiences
Office Manager - Dr Leon Brodie DDS - Lemmon, SD
(2015-04 - 2020-08)
- Managed office operations, improving appointment scheduling efficiency by 40%
- Streamlined payment processes, enhancing cash flow and reducing errors
- Assisted in dental procedures, ensuring smooth workflow and patient satisfaction
- Handled accounts payable/receivable, maintaining accurate financial records
- Optimized communication channels, resulting in improved patient engagement
Receptionist - St Alexius Hosp
(2019-02 - 2020-11)
- Managed patient check-ins for radiology, enhancing appointment efficiency
- Answered and directed calls, improving communication flow
- Transcribed and entered doctor orders accurately into the system
- Facilitated smooth operations by coordinating with medical staff
- Contributed to a streamlined radiology scheduling process
- Provided exceptional customer service, establishing rapport with patients and enhancing their experience within the hospital environment
- Managed patient scheduling, optimizing appointment flow and significantly reducing wait times for both patients and staff
