Tony Veasey

Committed professional with a long history of building talented and diverse teams to drive innovation and consistently meet company goals. Goal-oriented professional with extensive skills in talent acquisition and employee relations to ensure agencies have the skilled and motivated workforce necessary to contribute to their growth and success. Excellent communication and interpersonal skills with the capacity to build relationships to connect exceptional candidates with the right opportunities, while delivering an exceptional experience throughout the hiring process.

Senior Staffing Manager at Sherwin Williams, Inc. (2022-06 – 2024-04)

Recorded contact into company system and initiated contact for talent requisition. Oversaw candidate progression through the entire hiring process as designated point of contact. Directed the company college intern and assistant manager programs.

• Consistently achieved 400 position per year requisition volume
• Utilized a variety of sourcing methods to create a pipeline of qualified passive candidates
• Guaranteed talent sourcing and talent sourcing strategies aligned with company's diversity and inclusion objectives guidelines, creating a consistently diverse pipeline of candidates

Senior Staffing Manager at Papa John's Headquarters (2021-07 – 2022-05)

Facilitated the recruitment of financial, IT, business analyst, data analyst, director, engineer, developer, and senior manager roles within the organization. Oversaw recruitment for the college intern program.

• Utilized a variety of sourcing methods and screening strategies to initiate the hiring process for candidates
• Communicate with all involved parties, take recorded statements, and negotiate with other carriers
• Make approval or denial decisions for each claim by reviewing evidence, estimates, and photographs

RPO Client Services Specialist at Wipro Limited (2019-02 – 2021-06)

Assisted clients who have outsourced their recruitment processes to ensure that their talent acquisition needs are met effectively. Supervised the full lifecycle recruitment of candidates, including sourcing, screening, and interviewing. Facilitated the recruitment of IT, business analyst, medical, data analyst, digital media, and marketing roles within the organization.

• Updated the company's applicant tracking system, Synergy, consistently to keep track of candidate offers
• Work with supervisors to develop and refine recruitment strategies and plans based on Wipro specific needs and objectives
• Coordinate with the RPO team to ensure that candidates are sourced through various channels, such as job boards, social media, employee referrals, and networking
• Established a hearty vendor network to continuously generate profiles
• Maintained company standards for diversity and inclusion when selecting possible candidates

Delivery Recruiter/Talent Acquisition Specialist at ADECCO Staffing (2018-07 – 2019-01)

Supervised the full lifecycle recruitment of candidates, including sourcing, screening, and interviewing. Achieved recruitment and sourcing performance targets across all major key performance indicators.

• Conducted structured telephone interviews with selected candidates. After interviews, provided candidates with feedback and shortlisted candidates for selection
• Completed I9 verifications, drug screenings, and all other onboarding paperwork as needed
• Maintained and updated candidate records in the company applicant tracking system

Quality Assurance Analyst at Home Depot (2014-05 – 2018-07)

Performed quality assurance duties for site and communication updates, as the gatekeeper for all new product launches, ad hoc projects, and large strategic initiatives for the company.

• Write and review test cases to ensure proper test coverage for projects
• Execute test cases, document actual results, evaluate and compare to expected results as needed
• Report defects and escalate issues as appropriate

Customer Service Escalations Manager at Direct Path LLC (2014-05 – 2014-12)

Provided customer escalation support via phone, email, and on-site assistance. Resolved customer billing errors, field service appointment issues, DIRECTV account issues, and billing statement issues.

• Delivered accurate daily and weekly activity results to senior management in a timely manner
• Managed a call center team of 50 client representatives. Monitored queues for inbound calls to ensure service level agreements were met and best agent assistance was provided
• Assisted team with providing responses to the Better Business Bureau and other online forms within the required timeframes

Customer Service Escalations Manager at CBEYOND (2012-06 – 2014-05)

Provided customer support to different sized businesses for 30 software applications to include cloud services, web hosting and domain registration. Resolved customer service issues, escalations, and customer retention. Evaluate and recommend recruitment technology and tools to streamline processes and improve efficiency.

• Monitored queues to ensure proper handling of requests and that service level agreements were met
• Reviewed all agent calls/SR notes and properly documented in the OSS system the call purpose and resolution
• Contributed to the development and refinement of escalation procedures and policies to ensure that customer concerns were addressed effectively
• Monitored and created busy codes of agents to certify accurate coding for reporting

Bachelor's Degree in Business Administration (Management) – Clark Atlanta University