Tonyetta Aikins

Assisted in checking Urgent care patients. Performs clerical and administrative duties related to patient care. Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.

Ambulatory Urgent Care and Occupational Health Registration Check in Operator - Hurley Medical Center Urgent Care - Flint, MI

(2025-07 - 2025-11)

• Assisted in checking Urgent care patients.
• Performs clerical and administrative duties related to patient care.
• Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.
• Collects co-payments and communicate out-of-pocket costs.
• Verifies insurance coverage, benefits

Customer Service Representative (Hybrid) - SenderraRX - Flint, MI

(2023-09 - 2024-04)

• Handled around 50-75 calls/day.
• Communicates directly with patients regarding co-payments, insurance payments and prescription delivery.
• Collects co-payments and communicate out-of-pocket costs.
• Verifies insurance coverage, benefits and creates price estimates and reverifications as needed.
• Generates, reviews and analyzes patient data reports and conduct follow-ups on inconsistencies and issues as needed.
• Performs clerical and administrative duties related to patient care.
• Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.
• Identifies past due balances and collects any amounts due.
• Obtains and enters data into system.
• Processes prescription orders.
• Pharmacy triage and coordination.

Patient Access Representative (Remote) - United Healthcare Group (Optum Insight) - Flint, MI

(2012-09 - 2023-08)

• Handled around 100 calls/day.
• Communicates directly with patients regarding co-payments, insurance payments and prescription delivery.
• Collects co-payments and communicate out-of-pocket costs.
• Verifies insurance coverage, benefits and creates price estimates and reverifications as needed.
• Generates, reviews and analyzes patient data reports and conduct follow-ups on inconsistencies and issues as needed.
• Performs clerical and administrative duties related to patient care.
• Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.
• Identifies past due balances and collects any amounts due.
• Obtains and enters data into system.
• Processes prescription orders.
• Pharmacy triage and coordination.

Diploma - Flint Northwestern High School (1991-09 - 1995-06)