Austin Klemm

Results-driven leadership and operations professional with over 7 years of experience in military law enforcement, team leadership, customer relations, and high-pressure operational environments. Proven ability to lead teams, improve operational efficiency, manage client relationships, and execute strategic objectives with professionalism and accountability. Experienced in insurance advising, customer service, operational coordination, and regulatory compliance.

Currently pursuing an MBA in Organizational Leadership with a strong foundation in business management, communication, and problem-solving.

Insurance Advisor at Farmers Insurance Agency (2026-01 – Present)

• Advised clients on insurance coverage options and policy solutions tailored to their individual needs.
• Conducted policy reviews and risk assessments to ensure proper coverage and compliance.
• Built and maintained strong customer relationships through responsive service and communication.
• Educated clients regarding claims processes, policy changes, and coverage recommendations.
• Generated detailed insurance quotes and analyzed client information to recommend appropriate products.
• Managed policy servicing, renewals, and customer account updates.
• Maintained accurate documentation and client records while ensuring confidentiality and compliance standards.

Pest Control Technician at Master Pest Control (2025-05 – 2026-01)

• Managed daily service routes while ensuring compliance with state and federal safety regulations.
• Educated customers on preventative measures and long-term pest management solutions.
• Recommended additional services and treatment plans based on customer needs and property conditions.
• Built strong customer relationships through communication, trust, and service excellence.
• Maintained detailed service documentation and operational reports.
• Delivered high-quality customer service while operating independently in field environments.
• Ensured proper handling and application of pest control chemicals in accordance with regulatory standards.

Sales Outfitter Firearms at Bass Pro Shops (2024-12 – 2025-05)

• Assisted customers with firearm selection, product recommendations, and safety education.
• Delivered customer-focused sales support while maintaining compliance with company and legal requirements.
• Built customer relationships through product knowledge and personalized service.
• Assisted with merchandising, inventory organization, and sales floor presentation.
• Trained new employees on customer service procedures and operational standards.
• Maintained strong knowledge of outdoor and firearm-related products to support customer needs.

Uber Driver at Uber (2024-05 – 2024-09)

• Provided safe and professional transportation services while maintaining excellent customer service.
• Managed time efficiently to ensure timely pickups and route completion.
• Maintained vehicle cleanliness and compliance with rideshare safety standards.

Military Police Officer at US Navy (2016-11 – 2024-06)

• Supervised and mentored military police personnel, improving overall team performance and operational effectiveness.
• Led daily security briefings and coordinated mission objectives in high-pressure environments.
• Developed and implemented training programs focused on law enforcement procedures, crisis response, and conflict resolution.
• Conducted performance evaluations and provided leadership development to team members.
• Managed scheduling and duty assignments to maintain operational readiness and adequate staffing coverage.
• Coordinated joint operations with military units and local law enforcement agencies.
• Served as liaison between command leadership and military personnel to improve communication and operational efficiency.
• Directed security operations for high-profile events, ensuring successful execution and safety compliance.
• Conducted after-action reviews to identify operational improvements and strengthen team performance.
• Demonstrated leadership, accountability, adaptability, and decision-making under pressure.

Master Of Business Administration in Organizational Leadership – Southern New Hampshire University (2027-02)

Bachelor Of Science in Business Administration And Management – Southern New Hampshire University