Tracy Brown

Experienced operations and team leader with expertise in retail, hospitality, and facility management. Skilled in driving operational efficiency, staff development, vendor management, and customer satisfaction. Known for problem-solving, leadership, and process optimization. Open to management and supervisory roles across multiple industries.

General Manager - Pop's Mart Fuels - Gaston, SC

(2020-09)

• Led daily operations, including scheduling, inventory management, and customer service in a high-volume retail environment
• Implemented process improvements resulting in measurable efficiency gains
• Negotiated vendor contracts to secure favorable pricing and supply terms
• Trained, coached, and mentored staff to improve performance and retention
• Resolved customer concerns promptly while maintaining positive brand reputation
• Ensured compliance with health, safety, and sanitation regulations
• Developed employee engagement strategies to enhance workplace culture

High School Diploma - Madison Central High School (1988)