Newsome PC Repair - Owner January 2013 - Current
- Coordinate with end users on repairs, upgrades, or custom builds while cutting cost by 30%
- Serve as a technical resource for computer and network issues for local clientele
- Design and configure network layouts for small office/home office clients
- Design functional websites using HTML5/CSS3/Javascript
Infosys - Technology Associate August 2021 - July 2022
- Use tools such as Geospatial Analyst(GSA) to plan and design GPON placements in the suburbs of Denver, CO and present them to engineering for budget analysis
- Partake in upskilling such as Java and Spring Boot
CopyPro - Field Technician/Shop Technician September 2014 - May 2021
- Maintaining the integrity of the copiers, printers, and multifunction devices in a geographical area while reducing the call load by 20%
- Serving as the technical resource for clients and other technicians via phone support or in person
- Assisting in the OEM return process by providing the necessary documentation (initial forms, pictures, settings lists, and speaking with adjusters in person)
- Assist new technicians in their first calls by shadowing them, offering support with unfamiliar concepts and introducing them to their new clients
- Perform network troubleshooting using tools like ping, ipconfig, traceroute, whoami, and configure SMTP or FTP scanning for users
