Tristan Kern

Customer service and operations professional with 10+ years managing high-volume, multi-channel communications in fast-paced environments. Proven expertise in CRM systems, data integrity, client relationship management, technical troubleshooting, and cross-functional communication. Extensive experience supporting Consumer Reports members through C3i Solutions, along with additional background in voice-acting project coordination and early-stage AI training optimization.

Personal Assistant & Project Coordinator - Estate of Jonathan Joss

(2023-01)

• Managed professional communications and logistics for high-profile talent.
• Coordinated voice-acting projects and industry collaboration requests.
• Served as primary liaison between talent and industry professionals.

Member Support & Social Media Specialist - C3i Solutions - Kings Mountain, NC

(2013-08 - 2023-03)

Client Account: Consumer Reports — Provided member support services as part of the Consumer Reports account through C3i Solutions.

• Managed high-volume Consumer Reports member engagement across phone, email, and live chat using multi-screen operations.
• Processed complex transactions and sensitive member data with 100% accuracy using CRM and payment systems.
• Provided technical support, account assistance, and issue resolution while advocating for members.
• Curated and optimized customer interaction data for AI chatbot training and system improvement.
• Launched a specialized consumer concierge service for a prominent non-profit advocacy organization.
• Designed corporate graphics, seasonal murals, and professional visual communications.
• Bridged communication between billing and customer service teams to resolve member issues efficiently.

High School Diploma - Advanced Coursework: College-Level Visual Arts - Clover High School (2011)