Hadeer Morri

Operations and Project Coordination Professional with management experience at Wayfair and Amazon, leading teams of 50+ associates in high-volume environments. Experienced in workforce planning, performance analysis, process improvement, and coordinating across teams to solve operational problems. Brings a hands-on management background with experience turning performance data and day-to-day challenges into practical improvements.

WAREHOUSE SUPERVISOR at Wayfair (2025-12 – Present)

Lead daily operations for a team of 50+ associates, with responsibility for staffing, performance, training, and meeting productivity and service goals.

• Maintain a 98%+ fill rate by building labor plans in Excel and adjusting staffing and assignments based on workload and associate availability.
• Work with Engineering to address inefficient zone configurations and make the workflow easier and more efficient for drivers.
• Coordinate with third-party logistics (3PL) partners on daily assignments and performance issues, escalating recurring concerns to HR and senior management when needed.

AREA MANAGER at Amazon (2024-07 – 2025-11)

Managed daily operations in a high-volume facility processing 300,000+ packages per shift, with responsibility for staffing, team performance, and meeting productivity, quality, and safety goals.

• Reduced the Recordable Incident Rate (RIR) by approximately 25% after identifying a recurring safety hazard and implementing designated docking stations for material handling equipment.
• Identified a gap in shipment and scanning training that was causing errors and delays, then worked with Training to update the process and reinforce the changes with associates.
• Worked with Engineering to address process and layout issues, helping develop and implement changes that made day-to-day operations more efficient.
• Planned staffing and labor allocation based on volume forecasts, employee availability, business priorities, and performance data.

RESIDENT ADVISOR at University of Houston (2022-08 – 2024-05)

Supported a residential community of 1,100+ students, helping residents navigate questions, concerns, and campus resources.

• Planned community programs and events, coordinating logistics, communication, promotion, and day-of execution.
• Responded to resident concerns, conflicts, and emergencies while working with university staff to connect students with the appropriate support.

TRAVEL AGENT at Marwa Travel & Tours (2022-05 – 2022-08)

Helped clients plan travel based on their individual needs, preferences, and budgets.

• Converted client consultations into confirmed bookings by recommending personalized itineraries and travel options.

Bachelor of Science in Global Hospitality Leadership; Track: Project Management and Analytics – University of Houston (2024-05)