Ty Dickinson

Dedicated operations leader with 21 years of experience in logistics, operations management, and process improvement. Recognized for building high-performing teams, improving efficiency, and delivering exceptional results. Seeking a leadership position where I can apply my expertise in operational excellence, strategic planning, and continuous improvement to support organizational growth and success.

General Manager - Go Pull It - Jacksonville, FL

(2022-01 - 2026-06)

Oversaw a team of 30+ associates in multiple departments including sales, customer service, and operations. Senior GM over multi-site Operations. Ran Operations while simultaneously being the General Manager.

• Responsible for conducting the new hire process, associate reviews, coaching, and terminations.
• Implemented multiple operational protocols to introduce Lean Six Sigma.
• Revamped retail department to increase revenue.
• Collaborate with Ownership, CFO, and operations to ensure bottom line P&L of a multi-million-dollar operation was met.
• Streamlined departments to eliminate unnecessary overtime, while implementing schedules that boosted team productivity.
• Boosted team morale by hosting monthly lunch and breakfast for all associates and creating internal competitions to achieve sales benchmarks with associate incentives.

Operations Section/Logistics Section Chief - Florida Division of Emergency Management - Jacksonville, FL

(2020-11 - 2021-06)

• Collaborated with internal and external vendors, to ensure that the department was meeting all State standards and Federal guidelines.
• Resolved COVID related public relations issues with regards to operations and running the facility.
• Identified resources needed to complete tasks and surpassed daily, weekly, and monthly goals.
• Held daily operations meetings with the command staff, which included both government and medical teams, and the line level employees.

Law Enforcement - Jacksonville Sheriff's Office - Jacksonville, FL

(1994-04 - 2020-10)

Supervisor for 16 of my 27 years of service.

• Coordinated and executed long and short-term operations and investigations for multiple departments.
• Supervisor in multiple departments including Internal Affairs and Recruiting and worked on several specialty task forces.
• Mentored, directed, and guided employees both inside and outside the classroom while in instructor roles.
• Oversaw staffing and conducted meetings in both group settings and individually on a daily, weekly, and monthly basis.
• Played a key role in budget creation while working in several different departments.
• Ensured the department upheld local, state, and federal guidelines.
• Coordinated and conducted audits for all departments within the Sheriff's Office.
• Routinely addressed and resolved both internal and external complaints.
• Conducted annual reviews, administered discipline, suspensions, and terminations.

Corporal • Infantry - United States Army

BS - Criminology - University of North Florida