Ty’NiQue Lockett

Accomplished, detail-oriented professional with a Bachelor of Science in Psychology and a minor in Legal Studies from Prairie View A&M University. Possesses a diverse, cross-disciplinary background spanning regulated insurance account management, clinical behavioral intervention, high-volume customer solutions, and healthcare billing operations. Exceptional record in maintaining strict regulatory compliance, managing multi-tier electronic databases, protecting confidential customer records, and communicating complex policies clearly across remote and clinical settings.

Licensed Insurance Agent & Customer Representative at TTEC (Progressive Program) (2026-08 – Present)

• Deliver specialized policyholder support for the Progressive insurance program, resolving complex inquiries concerning coverage options, endorsements, and billing schedules.
• Explain technical policy guidelines and claims-filing workflows in clear, customer-friendly language to de-escalate sensitive customer situations.
• Navigate and document account activity concurrently across multiple internal CRM applications with rigorous data integrity and adherence to state insurance guidelines.

Licensed Insurance Agent at Foundever (2026-03 – 2026-05)

• Assisted policyholders with insurance enrollment, policy servicing, and coverage verification in a fully compliant, regulated environment.
• Conducted meticulous documentation reviews to verify eligibility, address application discrepancies, and complete required underwriting follow-ups.
• Maintained confidential policyholder data and updated electronic records across multiple secure databases.

Registered Behavior Technician (RBT) at Behavioral Innovations (2025-06 – 2025-08)

• Provided 1-on-1 and group behavioral therapy to children ages 5–10 under Board Certified Behavior Analyst (BCBA) supervision.
• Implemented Behavior Intervention Plans (BIP) utilizing positive reinforcement and specialized nonverbal communication protocols.
• Collected and recorded objective clinical data in CentralReach, strictly safeguarding HIPAA-protected healthcare records.

Customer Service Representative at Alorica (2024-05 – 2024-07)

• Handled high-volume inbound inquiries across digital and phone channels, maintaining quality resolution metrics.
• Updated and verified customer account databases, tracking interaction records and resolution workflows systematically.

Healthcare Customer Support & Billing Representative at Conduent (2021-05 – 2022-08)

• Supported high-volume healthcare account operations, managing sensitive electronic records, patient inquiries, and billing reviews.
• Utilized multiple enterprise platforms and data spreadsheets to verify eligibility, resolve discrepancies, and process updates.
• Collaborated with internal claims and administrative teams to coordinate proper routing and follow-up on complex account issues.

Independent Childcare & Support Provider at Private Clients (2018-01 – Present)

• Independently direct personalized developmental care, structured schedules, and routines for children from infancy through age 13.
• Apply behavioral reinforcement strategies and maintain dependable, transparent communication with families regarding daily progress.
• Manage operational scheduling, administrative records, and client agreements with confidentiality and reliability.

Hospitality & Guest Services Intern at Hilton / DoubleTree (2019-09 – 2020-03)

• Assisted front-office operations, verifying guest information within hotel property management software and resolving guest inquiries.
• Liaised across department teams to facilitate efficient daily service operations and administrative documentation.

Bachelor of Science in Psychology; Minor in Legal Studies – Prairie View A&M University

High School Diploma in Concentration: Hospitality – Blanson Career and Technical Education High School