Deshante Wallis

Healthcare operations and customer support professional with experience in insurance eligibility, patient intake, service coordination, and high-volume customer communication.

Background spans remote and hybrid roles requiring accurate documentation, cross-functional follow-up, and careful handling of sensitive information. Skilled at researching account discrepancies, communicating next steps, and keeping workflows organized in fast-paced environments.

Payer / Eligibility Specialist (Contract) - McKesson – RemX - Remote

(2024)

• Address payer and eligibility inquiries through telephone, email, and online portals, providing clear information and timely follow-up.
• Research account details, coverage questions, and discrepancies across internal systems to support accurate issue resolution.
• Document interactions and coordinate with relevant teams while managing competing requests and service priorities.

Assessment Coordinator (PRN) - Woodland Springs

(2023 - 2025)

• Coordinated intake workflows, scheduling, and communication among patients, families, referral sources, and clinical staff.
• Reviewed patient information for completeness and maintained organized, confidential records.
• Provided timely updates and follow-through in sensitive, fast-paced service situations.

Senior Customer Service Representative - Nola Health Solutions - Hybrid

(2020 - 2023)

• Responded to customer inquiries through phone, email, and chat, researching concerns and explaining appropriate next steps.
• Recorded case notes, routed complex issues, and supported consistent follow-up across service teams.
• Assisted with onboarding and sharing established customer support procedures.

Customer Operations & Dispatch Manager - B&J Towing - Hybrid

(2018 - 2020)

• Coordinated dispatch schedules, service appointments, and customer updates in a time-sensitive environment.
• Handled billing inquiries, scheduling conflicts, and escalated service concerns with professional communication.
• Maintained operational records and collaborated with drivers and office personnel to keep requests moving.

High School Diploma - Landry-Walker High School (2019)