Tyesha Jenkins

Organized and detail oriented professional with experience in case management, office operations and ensuring compliance with organizational and legal standards. Proven ability to manage high volume workloads, maintain accurate records and coordinate with diverse collaborators. Skilled in communication, data management, with a strong commitment with efficiency, confidentiality and problem solving.

Probation Officer - CSRA Probation Services Inc.

(2023-08)

• Manage and oversee a high volume caseload, ensuring timely completion of court mandated requirements
• Coordinate with Judges, Attorneys, Victims and Service Providers to align with case objectives and outcomes
• Prepare detailed reports and documentation for Court Hearings and Compliance Reviews
• Provide guidance and support to individuals, ensuring the understanding of requirements and resources
• Developed and Implement Individualized Supervision Plans, tracking progress and adjusted strategies as needed

Probation Officer - GA Probation Management

(2022-09 - 2023-06)

• Evaluated case progress and made strategic recommendations to court stakeholder
• Maintained accurate records and ensured documentation confidentiality across systems
• Balanced administrative duties with direct client interaction and support
• Managed priorities and deadlines across multiple active cases

Claims Handler - FNOL / Alacrity Solutions (ASI)

(2022-02 - 2022-08)

• Handled incoming claims and entered detailed information in company systems
• Verified information and ensured accuracy of documentation
• Communicated with Clients and Internal teams to resolve issues efficiently
• Maintained organized digital records and tracked case progress

Intern - Fort Valley State University: Campus Safety

(2021-08 - 2021-12)

• Coordinated dispatch operations and monitored campus safety systems
• Managed call routing and real-time data entry into internal systems
• Maintained accurate logs and documentation of incidents

Bachelors - Criminal Justice - Fort Valley State University (2022-05)

Diploma - Rockdale County High School (2017-05)