Tykia Barnes
Digital Product Support Advocate
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About
Empathetic and tech-savvy professional with a strong background in customer service, medical support, and digital troubleshooting. Seeking a remote role in the healthcare or education sector as a Digital Product Support Advocate, where I can provide compassionate and efficient assistance to patients or users through virtual platforms. Committed to improving the digital experience for non-technical users while supporting essential services in the medical field.
Experience
Beauty Bar Nail Technician (Self-Employed) at The Beauty Bar (2024-01 – Present)
- Scheduled and managed client appointments and bookings
- Provided nail services and excellent customer service to clients
- Restocked vending machines and salon supplies as needed
- Cleaned and sanitized salon stations, tools, and common areas
- Opened and closed the salon daily while maintaining a clean and professional environment
Agent Representative at Maximus/Ohio Medicaid (2022-11 – 2023-02)
- Handled high-volume inbound calls, assisting patients with benefit inquiries and updates
- Accurately updated medical files and transferred sensitive patient information
- Scheduled appointments, resolved conflicts, and checked in patients for clinical visits
Warehouse Associate at Amazon Fulfillment Center (2022-12 – 2023-02)
- Scanned, sorted, and moved merchandise and pallets for order fulfillment
- Ensured timely and accurate placement of products for shipment
- Maintained a clean and organized work area while meeting daily productivity goals
Call Agent (Temp) at Envera Health (2021-02 – 2022-04)
- Scheduled COVID-19 testing and managed inbound patient inquiries
- Maintained detailed patient records and securely transferred data between providers
- Delivered prompt and courteous service while handling sensitive health data
Patient Service Representative at Peninsula Institute for Community Health (PICH) (2016-03 – 2016-03)
- Directed inbound calls, signed in patients, and processed check-ins for clinical visits
- Resolved scheduling conflicts and provided accurate information regarding appointments
- Delivered high-level front-desk support in a busy clinical environment
Customer Service Representative at Expert Global Solutions (2014-10 – 2016-01)
- Resolved billing, account, and technical issues for a large customer base
- Demonstrated efficiency under pressure in a high-volume call environment
Education
High School Diploma – Anointed Zone Christian School (2011-03)
