Tyler Harris

Versatile & dedicated professional with over 12 years of experience as an educator and supervisor, bringing a strong foundation in leadership, communication, and customer-focused service. Proven ability to manage teams, handle complex situations, and adapt quickly in fast-paced environments. Highly organized, detail-driven, and skilled in problem-solving, with a strong commitment to professionalism and continuous learning & growth.

Willing to relocate to: Houston, TX. Authorized to work in the US for any employer.

Call Center Representative - DaBella - Irving, TX

(2026-05)

• Make outbound calls to homeowners.
• Schedule appointments for the sales team.
• Explain DaBella's home improvement services.
• Handle objections and build customer rapport.
• Enter customer information into the CRM.
• Meet daily call and appointment goals.
• Participate in training and team meetings.

Lead Generator/Appointment Setter - RE-BATH - Richardson, TX

(2026-03 - 2026-05)

• Greeting customers and starting conversations about bathroom remodeling at Lowes Stores and events
• Explaining Re-Bath products and services in a friendly, simple way
• Asking questions to see if the customer is interested and qualifies as a lead
• Collecting contact information and scheduling free in-home consultations
• Entering leads accurately into the company CRM/computer system
• Meeting weekly or monthly goals for the number of leads or appointments generated at Lowes Stores or Events.

Delivery Driver - Amazon Elite Star Logistics - Fort Worth, TX

(2025-05 - 2026-01)

• Followed established routes and schedules to ensure on-time deliveries
• Managed a high volume of daily deliveries, averaging 250-400 packages per day
• Performed routine inspections of the delivery vehicle to ensure proper maintenance and functionality
• Collaborated with dispatchers to coordinate pickup times and resolve any issues or delays
• Communicated effectively with customers regarding package status updates, estimated arrival times, and any potential delays or issues
• Assisted with loading and unloading packages from the delivery vehicle as needed, ensuring safe handling practices were followed
• Ensured compliance with company policies and procedures related to package handling, security measures, confidentiality requirements, etc

AfterSchool Program Supervisor - FORT WORTH ISD - Fort Worth, TX

(2022-05 - 2025-05)

• Supervised 150+ students, optimizing schedules and activities to boost engagement and safety.
• Managed a diverse team of 20+ staff and volunteers, delivering targeted training for consistent program delivery.
• Maintained meticulous records and inventories, reducing incidents by 15% through strict protocol adherence.
• Implemented an incident response protocol ensuring 95% adherence to SLAs during emergencies.

Teacher - Fort Worth Independent School District - Fort Worth, TX

(2013-08 - 2025-05)

• Developed and implemented engaging lesson plans aligned with curriculum standards, promoting academic growth and student success
• Assessed student progress through formal and informal assessments, adjusting instruction to meet individual needs
• Collaborated with colleagues, parents, and support staff to develop personalized learning plans and behavior strategies
• Integrated technology to enhance learning experiences and increase student engagement
• Participated in faculty meetings, professional development, and school-wide initiatives to contribute to a strong learning community

Valet Attendant - Rent A Frog Valet - Fort Worth, TX

(2005-03 - 2017-03)

• Parked and retrieved vehicles safely and efficiently
• Delivered prompt, professional customer service
• Managed keys and vehicle logs with accuracy
• Handled high-volume traffic with speed and care

Loss Mitigation Specialist - Bank of America - Fort Worth, TX

(2010-06 - 2011-08)

• Contacted borrowers with delinquent mortgage accounts to discuss payment options and bring accounts current
• Assisted customers in understanding their loan terms and resolving payment issues in a professional, empathetic manner
• Set up repayment plans and educated borrowers on possible solutions such as forbearance or loan modification
• Maintained accurate records of all communications and collection activity in accordance with company policy and federal regulations
• Met individual and team performance targets related to call volume, account resolution, and customer satisfaction
• Gained familiarity with mortgage servicing procedures and collection best practices through ongoing training and mentorship

Landman - Westridge Oil & Gas - Mineral Wells, TX

(2009-01 - 2010-06)

• Conducted title research and verified mineral ownership
• Negotiated and secured oil & gas leases and surface agreements
• Prepared title reports and resolved title defects
• Drafted and managed lease and operating agreements
• Maintained lease records and tracked compliance deadlines
• Coordinated with landowners, attorneys, and internal teams

Front Desk Agent/Supervisor - Courtyard & SpringHill Suites by Marriott - Fort Worth, TX

(2003-06 - 2010-06)

• Supervised front desk staff to ensure exceptional guest service, efficient operations, and adherence to hotel standards
• Trained, scheduled, and supported front office team members in daily tasks including check-ins, check-outs, reservations, and guest relations
• Resolved escalated guest concerns promptly and professionally, maintaining high levels of satisfaction and loyalty
• Monitored front desk operations to ensure accurate billing, payment processing, and cash handling procedures
• Collaborated with housekeeping, maintenance, and management to ensure seamless guest experiences and room readiness
• Assisted in administrative tasks such as reporting, inventory control, and performance evaluations

Landman (Contract) - Western Production Company - Arlington, TX

(2008-08 - 2008-12)

• Researched land records, boosting lease acquisition accuracy by 22%.
• Negotiated and secured key leases with landowners, improving terms by 15%.
• Compiled legal documents with 100% accuracy, streamlining lease processing.
• Maintained strict compliance with all regulatory standards.

Master's of Education - Secondary Education - University of Phoenix-Online Campus (2011-05 - 2011-12)

Bachelor of Arts - Journalism & English - University of Texas (2005-01 - 2008-05)