Umair Saeed

I bring over 9 years of experience in the Salesforce ecosystem, with extensive expertise in enterprise-scale implementations, solution architecture, and digital transformation initiatives. My domain expertise spans Sales Cloud, Service Cloud, CPQ, Litify Legal Software, and HubSpot, enabling me to design and deliver scalable solutions aligned with complex business requirements. Throughout my career, I have successfully led and delivered high-impact enterprise projects, including SAP HANA integrations, Salesforce org mergers and acquisitions, large-scale data migrations, Microsoft Dynamics-to-Salesforce transformations, and business process automation using the Salesforce platform.

I have also worked closely with department heads and business leaders on Go-to-Market (GTM) initiatives, translating business objectives and operational requirements into actionable Salesforce solutions. By gathering insights directly from business stakeholders and identifying opportunities for process optimization, I have helped organizations streamline operations, accelerate sales pipelines, improve visibility, and drive greater value from their Salesforce investment. My experience combines technical architecture, business domain expertise, stakeholder management, and strategic delivery, allowing me to bridge the gap between business objectives and enterprise technology solutions.

Salesforce Architect at Open Contractor (2026-01 – Present)

• Lead Salesforce architecture, development, and business process optimization for a multinational organization.
• Partner with business stakeholders to translate requirements into scalable, enterprise-grade Salesforce solutions.
• Provide technical leadership, solution design, and architectural direction across development initiatives.

Sr. Salesforce Consultant (Contractor) at Cruise Planners (2024-01 – 2025-12)

• Managed and enhanced Sales Cloud and Service Cloud solutions supporting core business processes.
• Worked extensively with Salesforce CPQ, case management, and third-party integrations.
• Collaborated with business teams to identify process improvements and deliver scalable Salesforce solutions.

Salesforce Developer / Consultant at Albertsons via Kforce (2022-10 – 2024-12)

• Automated business processes and provided technical support for production issues.
• Implemented Service Cloud from the ground up, including Email-to-Case, Web-to-Case, and agent routing.
• Led the migration of HubSpot service processes to Salesforce Service Cloud.

Salesforce Developer at Royal Cyber Pvt. Ltd. (Omega Engineering) (2020-10 – 2021-10)

• Optimized Sales and Service processes through Salesforce Einstein and automation capabilities.
• Integrated Leads, Opportunities, and Cases with Jira (Atlassian).
• Implemented Salesforce–Hybris integration and Single Sign-On (SSO) using Okta.

Jr. Software Developer – Salesforce at S&P Global (2018-06 – 2020-10)

• Provided technical support for Epic and feature planning, story grooming, requirement analysis, and solution design.
• Worked on Salesforce CPQ, Shield, Einstein Bot, and ServiceNow integrations.
• Designed and developed Salesforce solutions using Apex, Visualforce, and custom development.
• Supported architecture decisions, impact analysis, testing, and technical documentation.

Technical Consultant – Salesforce at Zetech Studio Pvt. Ltd. (2017-02 – 2018-06)

• Developed and customized Salesforce solutions using Apex, Visualforce, JavaScript, and jQuery.
• Configured workflows, approval processes, validation rules, security, sharing, and accessibility.
• Managed Salesforce data migration, reporting, dashboards, and standard/custom objects.
• Supported Salesforce administration, user management, and organizational security.

Salesforce Developer at iOPTIME (2014-09 – 2017-01)

• Developed and supported Salesforce solutions using Apex, Visualforce, Aura, and custom integrations.
• Designed REST/Web APIs and dashboards for mobile applications and operational monitoring.
• Supported Salesforce org setup, data management, troubleshooting, and ongoing system maintenance.
• Contributed process improvement ideas during Agile retrospectives to enhance future sprint delivery.

Master of Computer Science in Data Science – Maharishi International University (2021 – 2023)

BS in Computer Science – Allama Iqbal Open University (2011 – 2015)