Vania Loayza

Hands-on experience supporting over 1,000 users in fast paced IT environments, with a focus on troubleshooting hardware, software, and network issues. Proven ability to analyze root causes, manage inventory systems, and track incidents to resolution within SLA timelines. Skilled in AWS cloud tools, technical documentation, and streamlining support operations to enhance system performance and user satisfaction.

Known for clear communication, reliable problem-solving, and continuous process improvement.

College Admission Counselor - Miami Dade College - Miami, FL

(2024-08)

• Serve as a primary point of contact for prospective and dual enrollment students, providing one-on-one consultations to assess eligibility, explain requirements, and guide enrollment decisions.
• Register dual enrollment students into classes using Student Information Systems (SIS), ensuring data accuracy, prerequisite validation, and compliance with institutional and state requirements.
• Maintain and audit people data records to ensure students continue to meet academic and enrollment eligibility throughout the term.
• Troubleshoot registration, access, and data discrepancies across multiple systems, escalating technical issues when needed.
• Enhanced enrollment and onboarding workflows by 20% through process automation suggestions and optimized use of scheduling and registration tools.
• Provided Tier 1-style technical support for students navigating online portals, course registration systems, and financial aid platforms—improving digital experience and reducing support escalations.
• Facilitated virtual workshops and webinars using platforms such as Zoom and Microsoft Teams, reinforcing comfort with digital communication tools and online engagement.
• Collaborated cross-functionally with departments (IT, Financial Aid, Registrar) to resolve student system issues and implement onboarding enhancements.
• Supported event logistics using digital tools (e.g., registration systems, calendar platforms), echoing IT project coordination skills.

IT Intern - Networking Services Miami Dade College - Miami, FL

(2024-08 - 2024-11)

• Maintained and monitored campus IT systems, networks, and software applications, ensuring high availability and reliability for 1,000+ users.
• Troubleshot and resolved a variety of hardware, software, and network issues, including connectivity problems and system malfunctions, minimizing downtime.
• Logged and tracked incidents in call management system.
• Provided technical support to students, faculty, and staff, assisting with device setups, software installations, and network access issues, improving user satisfaction by 25%.
• Assisted with the deployment and configuration of new hardware and network equipment, ensuring compatibility and security compliance.
• Provided tier-1 hardware/software support, escalating unresolved cases as needed.
• Maintained accurate records of repairs, installations, and equipment removal per company protocol.

Intern - Cloud Capstone Project - WOWzer Technologies Inc

(2023-09 - 2023-12)

• Led efforts to document and optimize WOWzer’s cloud infrastructure, transitioning the environment from IaaS to PaaS using AWS Elastic Beanstalk.
• Created detailed technical documentation for application migration processes, enhancing the team's ability to maintain consistency.
• Monitored system performance using AWS CloudWatch, ensuring the stability and security of applications.
• Designed backup and restore mechanisms to guarantee data reliability and reduce risks of data loss.
• Presented findings and project results to cross-functional teams, contributing to strategic decision-making and cost-saving initiatives that reduced cloud deployment expenses by 20%.

Bachelors - Interdisciplinary General Studies & Minor in Information Technology - UNIVERSITY OF CENTRAL FLORIDA

Associate of Arts - Information Technology; AWS Cloud Computing certification program; Artificial Intelligence - MIAMI DADE COLLEGE