Veronica Hoch

Dental professional with over 20 years of experience, including over 12 years as a versatile Dental Practice Manager in a high-volume PPO practice. Hands-on leader responsible for daily operations, staffing, scheduling, patient service, insurance reimbursement, billing, compliance, practice growth, and financial performance. Experienced managing teams of 20+ with a direct, supportive approach to hiring, onboarding, verbal coaching, performance management, and accountability.

Strong background in PPO insurance, including fee negotiations, reimbursement, claim management, denial reduction, and maximizing collections.

Dental Practice Manager - High-Volume PPO Dental Practice

• Direct daily operations for a busy dental practice with multiple providers and a team of 20+ employees, coordinating front- and back-office functions.
• Lead staff through hiring, onboarding, scheduling, day-to-day direction, verbal coaching, performance feedback, and accountability while maintaining a supportive workplace.
• Manage PPO insurance workflows from eligibility and verification through claim submission, follow-up, reimbursement, appeals, and denial resolution.
• Negotiate insurance fees and reimbursement with PPO insurance companies while monitoring contractual performance and protecting practice revenue.
• Oversee patient and insurance billing, collections, aging accounts, and processes designed to maximize collections and reduce avoidable denials.
• Maintain patient retention and satisfaction through responsive service, problem resolution, and personalized communication.
• Work closely with the practice owner on office operations, financial decisions, staffing, workflow improvements, and business development.
• Optimize vendor relationships, contracts, purchasing, and inventory to control overhead without compromising quality of care.
• Maintain OSHA and HIPAA compliance through training, inspections, documentation, and ongoing staff communication.
• Opened a satellite location and an in-house laboratory as startup operations, helping establish workflows and day-to-day processes.
• Collaborate with contractors, vendors, outside medical providers, workers' compensation representatives, and other business partners as needed to keep operations running smoothly.
• Remain clinically capable and able to work in the office when operational needs require hands-on support.

Diploma - Merrimack Valley High School (2002)