Veronica Villegas

Results-driven logistics and account management professional with experience managing a multi-million-dollar customer account at Total Quality Logistics from . Skilled in freight sales, customer relationship management, load dispatching, carrier coordination, negotiation, and supply chain operations. Strong multitasker and problem solver who can manage multiple time-sensitive shipments and customer needs simultaneously while staying organized, maintaining attention to detail, and finding effective solutions in fast-paced environments.

Logistics Account Executive / Account Manager - Total Quality Logistics (TQL)

(2024 - 2025)

• Managed and grew a multi-million-dollar customer account, overseeing daily freight activity and serving as a primary point of contact for the customer.
• Sold and brokered freight transportation services by identifying opportunities, negotiating rates, and matching customer shipments with qualified carriers.
• Coordinated and dispatched a high volume of truckload shipments from origin to destination, ensuring pickups and deliveries were completed on schedule.
• Negotiated freight rates with customers and carriers while balancing service requirements, capacity, and profitability.
• Built and maintained long-term relationships with customers, carriers, and transportation partners.
• Effectively multitasked across multiple accounts, shipments, customers, and carriers while maintaining accuracy and organization.
• Used strong problem-solving skills to quickly resolve delays, scheduling conflicts, capacity issues, and other transportation challenges.
• Monitored shipments throughout the transportation process and proactively addressed potential issues before they affected customers.
• Communicated with drivers, carriers, customers, and internal teams to provide shipment updates and resolve issues quickly.
• Managed multiple time-sensitive shipments simultaneously in a fast-paced, performance-driven environment.
• Utilized transportation and logistics software to track loads, manage shipments, document activity, and maintain account information.