Victor Lam

Over 10 years of IT industry experience in IT operations, Infrastructure, and helpdesk services. Enabling technology to business operations and improving end-user satisfaction. Fluent in English, Chinese Mandarin, and Chinese Cantonese

Professional Experience

Management

Project Management, Change Management, Budget Management, Vendor Management

ROI and RFPs, Policies and Procedures, SLAs and KPIs

Interpersonal

Highly motivated and fast/effective learning skills

Maintain a great relationship with the team with an “always willing to help” attitude. Peer feedback is highly positive

Well-developed leadership, teamwork, and customer service skills

Master of Science in Computer Information Technology Systems