Victoria Fortune

Results-driven and highly organized General Manager with over 10 years of experience in the car wash industry. Proven track record of optimizing operations, enhancing customer satisfaction, and leading high-performing teams. Expertise in streamlining workflows, implementing cost-saving measures, and driving revenue growth through strategic marketing and customer engagement initiatives.

Adept at managing budgets, maintaining inventory, and ensuring compliance with safety and environmental regulations. Committed to delivering exceptional service and fostering a positive work environment that motivates staff and drives business success.

General Manager at Driven Brands - Take 5 Car Wash (2023-06 – Present)

• Team Management: Lead, mentor, and supervise a team of 5-12 employees, fostering a collaborative and productive work environment. Conduct regular performance evaluations and provide ongoing feedback to support team development and growth.
• Customer Service: Oversee and enhance the customer service experience, addressing inquiries, resolving issues, and ensuring a high level of satisfaction. Implement strategies to improve customer retention and loyalty.
• Quality Assurance: Ensure the delivery of high-quality car wash services by maintaining and monitoring standards for wash performance, cleanliness, and overall customer experience. Conduct regular inspections to verify compliance with quality benchmarks.
• KPI Management: Set, track, and achieve key performance indicators (KPIs) related to sales, service efficiency, customer satisfaction, and operational performance. Analyze performance data and implement action plans to meet or exceed targets.
• Staff Training: Develop and deliver training programs for new and existing staff on sales techniques, safety policies, and operational procedures. Ensure all team members are knowledgeable about car wash chemistry and industry best practices.
• Safety and Compliance: Enforce and adhere to all safety policies and procedures to ensure a safe working environment. Stay informed about industry regulations and ensure compliance with environmental and safety standards.
• Facilities Maintenance: Oversee the upkeep and maintenance of the car wash facility, including equipment and infrastructure. Coordinate with service providers for repairs and maintenance as needed to ensure optimal operational efficiency.
• Car Wash Chemistry: Manage and maintain car wash chemical inventory and ensure proper usage and application. Stay updated on advanceme

Site Manager at Zips Car Wash (2022-12 – 2023-06)

• Manage team of 5-12, provide customer service, customer experience quality car wash.
• Deliver on KPI’s.
• Train staff ok sales, safety policy and procedures. Facilities maintenance and car wash chemistry.

CTSM (Certified Training Site Manager) at Driven Brands - Take 5 Car Wash (2020-01 – 2022-12)

• Manage a crew of 8 people.
• Multi-site management.
• Keep chemical costs below budget or on target.
• P&L's, cash counting and handling, fixing equipment.
• And provide excellent customer service.
• Train employees and managers on company procedures, and sales.
• Assist District Manager with multisite coverage.
• Train new Site Managers, Assistant Site Managers, Attendants and Sales Attendants

General Manager at Mister Carwash (2014-02 – 2020-01)

• Manage store day to day operations, oversee a crew of 8-10 people.
• Manage budget, EBITA line, repair tunnel, and all daily tasks related to General Manager

– ITT Tech (2013-03 – 2016-09)