Marcus Brown

I am SERV SAFE CERTIFIED / PROCTOR / INSTRUCTOR Hamburger University Graduate ( HU GRAD ) 2019 Ensure restaurant stayed Ecosure and Health Dept ready throughout the operation hours

General Manager at McDonald's (1997-07 – Present)

• I am SERV SAFE CERTIFIED / PROCTOR / INSTRUCTOR
• Hamburger University Graduate ( HU GRAD ) 2019
• Ensure restaurant stayed Ecosure and Health Dept ready throughout the operation hours
• CapStone coarse complete
• Certified to walk with a PBS assessor and pass Restaurant Level
• Very knowledgeable on navigating thru CIT
• Fluent on GAM/assigning EIDs to MITs and prepping for classes
• Knowledgeable on managing Food Cost and Labor and troubleshooting to meet PAC
• Fluent on entering schedules in LIFELENZ and projections in CIT
• Delegate cleaning assignments and task to managers and crew members daily/weekly
• Train, coach and follow up on management team on how to maintain labor and other manager controllables
• Create systems and routines throughout the restaurant to have a well ran operations
• Drive a sense of urgency throughout the restaurant to increase transactions and car counts
• Training the team to be the destination of choice
• Demonstrate a well ran profitable restaurant for the organization
• Hire quality and results driven staff to uplift the restaurant brand

Manager at Chick-fil-A (2016-12 – 2019-07)

• Night Closing manager
• Ensure we met SOS and our daily projections
• Delegate cleaning task and ensure restaurant was ready for opening
• Ran closing reports and posted in company email
• Safe counts and funds verification ( closing )
• Deliveries and Catering orders Team Lead

College Degree in Criminal Justice – University of South Florida-Main Campus (2002-08 – 2006-05)