Vinay

ServiceNow Business Analyst / Techno-Functional Consultant with 5 years of experience partnering with business process owners and IT stakeholders to drive platform enhancements across ITSM, HRSD, ITAM, and CMDB. ITIL v4, CSA, and CAD certified, with a consistent track record of gathering and documenting business and functional requirements, facilitating stakeholder workshops, mapping current- and future-state processes in Visio, and translating business needs into scalable ServiceNow solutions. Experienced coordinating regression and UAT testing, driving process improvement initiatives, and delivering within Agile Scrum sprints across enterprise environments including Autodesk, BlackRock, and American Express.

Sr. ServiceNow Developer / Business Analyst - Autodesk - TX

(2025-01)

• Partnered with business process owners and IT stakeholders across ITSM, HRSD, ITAM, and Health & Safety to gather requirements, document functional and technical specifications, and prioritize platform enhancements, improving task efficiency by 35%.
• Facilitated requirements-gathering workshops and translated business needs into solution designs, presenting options, risks, and trade-offs to decision-makers for 40+ platform enhancements.
• Mapped current-state and future-state business processes in Visio to support process improvement initiatives, reducing redundant manual steps across IT and HR workflows.
• Directed integration efforts with Workday and CRM systems alongside REST/SOAP APIs, MID Server, LDAP/AD, and SSO/OAuth, ensuring secure, real-time data synchronization across enterprise systems.
• Authored 40+ Business Rules, Client Scripts, and UI Actions enforcing role-based access and enterprise governance standards, reducing manual intervention.
• Owned solution architecture decisions for ServiceNow implementations, balancing scalability, security, and enterprise standards alignment.
• Prepared and executed test plans, coordinating regression and UAT cycles with business users via ATF, improving release quality and cutting manual testing effort by 40%.
• Optimized 50+ background scripts, queries, and dashboards, improving system performance by 30% and cutting report generation time by 25%.
• Partnered with DevOps teams to implement CI/CD pipelines, enabling faster, more reliable releases.

ServiceNow Developer / Business Analyst - BlackRock - NY

(2023-12 - 2024-12)

• Served as liaison between business stakeholders and IT teams to deliver end-to-end ServiceNow implementations across ITSM, HRSD, ITAM, and Health & Safety modules for enterprise clients.
• Gathered and documented business and functional requirements through stakeholder interviews, translating them into Flow Designer workflows, sub-flows, and Playbooks that reduced HR case resolution time by 25%.
• Conducted client training sessions and authored reusable functional and technical documentation for Health & Safety workflows and compliance audits.
• Led CMDB data normalization and reconciliation initiatives, improving data integrity for asset and dependency tracking.
• Designed Service Catalog and Request Management workflows based on process analysis, improving service delivery efficiency and user experience.
• Built REST/SOAP integrations to enhance CMDB accuracy and automate ITAM processes.

ServiceNow Developer - American Express - India

(2021-05 - 2023-06)

• Partnered with client stakeholders to gather requirements, configure tailored ITSM solutions (Incident, Problem, Change), and deliver within Agile sprints, ensuring alignment with business goals and timelines.
• Documented functional and technical specifications for automation workflows, dashboards, and reports, improving visibility and service performance for business stakeholders.
• Automated incident categorization, assignment, and escalation workflows, improving SLA compliance and reducing manual intervention.
• Supported platform upgrades, performance tuning, and compliance controls, ensuring secure and efficient IT service operations.
• Performed data migration and transformation using Import Sets and Transform Maps for accurate onboarding into ServiceNow.

Master of Science - Computer Science - University of Houston-Clear Lake

Bachelor of Technology - Computer Science - KL University