Vince

Motivated IT Support Specialist with hands-on experience troubleshooting Windows hardware, software, networking, and end-user issues. Currently pursuing an Associate of Applied Science in Cybersecurity while preparing for CompTIA A+, Network+, and Security+ certifications. Passionate about technology, problem-solving, and customer support.

Technical Support Specialist at ISPN (2025-08 – 2026-07)

• Resolved Tier 1 internet, email, router, and modem issues via remote phone support, improving customer uptime
• Handled high-volume support queue for multiple telcos and de-escalated complex calls, maintaining professional service under pressure.
• Updated and closed CRM tickets to document Troubleshooting steps and ensure timely issue resolution. • Recorded troubleshooting procedures in the knowledge base to increase support for multiple telecommunication clients.
• Escalated advanced network and infrastructure faults to Tier 2 and engineering with clear diagnostics and context.

Associate' Degree of Applied Science in Cybersecurity – Butler Community College (2023 - Present)