Motivated IT Support Specialist
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Motivated IT Support Specialist strong hands-on experience through CompTIA A+ training, Cisco networking coursework, and extensive Packet Tracer labs. Actively studying and preparing for the CCNA certification exam, with completed modules in network devices, interfaces and cabling, TCP/IP, IPv4/IPv6, LAN switching, CLI basics, and internet protocols. Skilled in troubleshooting Windows systems, building networks in simulation, and supporting users with patience and clarity.
Operating Systems: Windows 10/11, macOS, Linux basics
Networking: TCP/IP, IPv4/IPv6, DHCP, DNS, VLAN basics, subnetting
Cisco Skills: Network devices, interfaces & cabling, CLI basics, LAN switching, Packet Tracer
Hardware: PC assembly, diagnostics, component replacement, imaging
Software: Office 365, Active Directory basics, ticketing systems
Tools: Cisco Packet Tracer, virtualization (VMware/VirtualBox), remote support tools
Certifications: CompTIA A+ (Completed), CCNA (actively studying and preparing for exam)
Relevant Experience (Projects, Labs & Training)
CompTIA A+ Training — Hands-On Technical Work
Performed hardware troubleshooting: RAM, SSD, power issues, peripherals, and device imaging.
Installed and configured Windows OS, drivers, and system updates.
Diagnosed OS issues including login failures, corrupted profiles, and application errors.
Practiced ticket-style documentation and structured troubleshooting.
Cisco Networking Coursework (Udemy + CCNA Studies)
Interfaces & Cabling
IPv4 & IPv6
Hands-on skills:
Configured routers and switches in simulation
Assigned IP addresses and subnets
Verified connectivity and troubleshot network issues
Practiced VLAN basics and switching behavior
Built small networks using routers, switches, and end devices.
Configured interfaces, IP addressing, and basic routing.
Simulated real-world connectivity issues and applied troubleshooting steps.
Completed: Getting Started with Packet Tracer, Network Access Basics, Internet Protocol Basics
Created virtual machines to practice OS installation and networking.
Tested Active Directory basics (users, groups, permissions).
Practiced system administration tasks in a safe environment.
Bachelor of Science in Computer Science
University of Baguio — 2001 to 2005
CCNA (actively studying and preparing for certification exam)
